Veterinary Technician Supervisor

At Westfield Animal Hospital, we are committed to cultivating a positive, growth-minded culture and attracting team members who are excited to help us move forward. We have a dedicated and loyal clientele, and our doctors are passionate about supporting each team member's professional development and long-term success. Position Overview The Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records. Key Responsibilities Supervise technicians and other medical personnel in assigned department, evaluating performance (introductory and annual), reviewing time reporting, enforcing company policies and communicating new practices and policies regarding technical duties; participate in selection and discipline of staff. Schedule staff according to departmental needs, monitoring and regulating hours worked by staff, ensuring proper coverage in times of shortage. Administer standard schedule for staff. Train new staff in their responsibilities; mentor all staff regarding performance and training needs. Perform the duties of technician or assistant, as scheduled. Liaison with other departments and supervisors regarding patient care and hospital operations; resolve issues, as needed. Oversee cleaning, stocking, and inventory duties for the department. Exhibit confidentiality and professionalism in all regards for employee issues; be proactive in approach to issue resolution. Keep hospital management informed of any issues or risks that might impact operations or employee relations; work with management team to resolve. Hospital policies and procedures, including contents of Employee Handbook Clinical laboratory procedures Medication calculations and administration Venipuncture Catheter placement Animal restraint Vital sign monitoring Client communications Radiographic technique and anesthesiology Patient physical assessments Veterinary environment, terminology, and protocols Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or equivalent experience. Registered Veterinary Technician (RVT) or must possess or be eligible to be granted a Veterinary Assistant Controlled Substances Permit (VACSP) in California or equivalent as required by other states. May consider an equivalent combination of education, certification, training, and/or experience. Performs other duties as assigned by Manager. Competencies: Leadership skills Time management Organization skills Interpersonal skills Multi-tasking and setting priorities Empathy Qualifications (Required) High School Diploma or the equivalent. Veterinary Technician Registration or equivalent experience High level of competence in the complete range of veterinary technician skills Working in a team environment Customer Service Attention to detail Verbal and written communication skills Supervisory skills, including performance management, feedback, and communications Staff scheduling skills Professionalism and ability to properly handle confidential information Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred Preferred Skills (Nice to Have) Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State. Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support. Team Orientation: Works cooperatively with the team to address tasks and accomplish goals. Dependability: Demonstrates responsibility in completing tasks and accomplishing goals. Initiative: Proactively looks for the opportunity to address and follow through on work activities. Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively. Communication: Uses effective and appropriate methods of interacting with others. Customer Services: Displays a desire to provide outstanding service and exceed customer expectations. Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents. Adherence to Rules and Instructions: Consistently follows standard procedures. Schedule: Able to work weekends, 12 hours shifts, flexible with working both a morning and evening shift What We Offer We care deeply about supporting our team members - professionally and personally. Benefits include: Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support - including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle - a relief fund for team members facing personal hardship Local hospital culture backed by national resources Pay Range $29-$32 USD At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.