Field Service Technician

4 weeks ago

El Paso, United States SmartCover Full time

Position Summary:


Responsible for monitoring, maintaining, accurately troubleshooting, and repairing SmartCover™ Systems for all customer’s installed bases within a predetermined territory. Provides Customer Relationship Management to create and maintain strong customer loyalty and continuously improve customer satisfaction. Builds trust and maintains open communication with customer(s) in assigned areas. Works independently in assigned territory while following company policy and culture protocols. Adapts to rapidly changing priorities and consistently works within a balance between maximum efficiency without sacrificing the quality of work.


Job Duties:


  • Analysis, Troubleshooting/repair and field work to support all SmartCover™ Systems products.
  • Provide documentation for all service performed with demonstrated accuracy and thoroughness.
  • Installation and application of all SmartCover™ Systems products.
  • Customer training of all SmartCover™ Systems products.
  • General customer service, including field service, telephone, and email support.
  • Scheduling jobs in response to customer requirements.
  • Day-to-day self-management, including time, efficiency, and multitasking.
  • Build strong team relationships with customers, co-workers, and sales channels.
  • Maintain all company assets, vehicles, generators, tools, etc.
  • Inventory management.
  • Work in compliance with all health and safety and environmental legislation including, but not limited to, the Occupational Health and Safety Act and Regulations and SmartCover Policies, Procedures and Code of Conduct.
  • Deliver customer insight as to direction, growth & satisfaction.
  • Attend to Alerts within specified amount of time (personal and contractual).
  • Per territory – Meet system availability metrics
  • Accuracy of install/service with specification of minimizing secondary site visits.
  • Support sales staff and install #/% of systems installed within specified time from ship date.



Core Competencies


  • Make it SIMPLE & EASY for our customers
  • People first: PROACTIVE & EMPOWERED
  • HONESTY, HUMILITY & INTEGRITY in everything we do
  • Never mistake ACTIVITY FOR ACHIEVEMENT
  • REPUTATION above all
  • Committed to CONTINUOUS IMPROVEMENT


Job Requirements:


  • Possesses a high level of technical aptitude.
  • Proficient physical dexterity and comprehension of manual tasks.
  • Proactive problem solving, solution driven not passive acceptance.
  • Experience with general safety procedures and requirements, including basic traffic control
  • techniques and proficiency with basic hand tools, including power drills, grinders, caulking guns, etc.
  • Ability to analyze data, apply intuition and experience to complement data, and ultimately present sound logical conclusions.
  • Demonstrates professionalism and good judgment in a rapidly changing, intense, and fast-paced
  • Multi-task and coordinate multiple and often conflicting priorities.
  • Maintains an outgoing, positive, friendly, and customer-focused attitude.
  • Professional written and verbal communication skills to ensure understanding of the message.
  • Effective listening and inquiry skills to ensure understanding of incoming communication.
  • Ability to apply experience and reasoning skills to find viable solutions.
  • Travel will be required, % TBD
  • Proficiency in MS Word and Excel.
  • Proficiency in conversational Spanish preferred. (Location dependent) team environment.


Education Requirements:

  • High School Diploma plus 2 years in a technical support role or equivalent experience.
  • Must have valid driver’s license
  • Experience self-managing day to day duties.
  • Field Service or Technical Support experience preferred.
  • Electro-Mechanical and/or Water/Wastewater/Municipal background preferred.


Physical Demands:


  • Body Positions: Standing, sitting, walking, talking, hearing and handling.
  • Work may be indoors in a temperature-controlled environment and outdoors in a non-controlled environment.
  • Typical noise level is low to moderate.

  • Field Service Technician

    4 weeks ago

    El Paso, United States Fastcility Corporation Full time

    Job DescriptionJob DescriptionCommercial food service equipment repair agency looking for field service technicians to add to our Texas service team with a concentration in the El Paso and southeast New Mexico areas. Servicing and installation on foodservice, kitchen equipment, frozen beverage, coffee and soda fountain equipment will be the majority of the...

  • Field Service Technician

    1 month ago

    El Paso, United States Fastcility Corporation Full time

    Job DescriptionJob DescriptionCommercial food service equipment repair agency looking for field service technicians to add to our Texas service team with a concentration in the El Paso and southeast New Mexico areas. Servicing and installation on foodservice, kitchen equipment, frozen beverage, coffee and soda fountain equipment will be the majority of the...

  • Field Service Technician

    4 weeks ago

    El Paso, United States SmartCover Full time

    Position Summary:Responsible for monitoring, maintaining, accurately troubleshooting, and repairing SmartCover™ Systems for all customer’s installed bases within a predetermined territory. Provides Customer Relationship Management to create and maintain strong customer loyalty and continuously improve customer satisfaction. Builds trust and maintains...

  • Field Service Technician

    4 weeks ago

    El Paso, United States SmartCover Full time

    Position Summary:Responsible for monitoring, maintaining, accurately troubleshooting, and repairing SmartCover™ Systems for all customer’s installed bases within a predetermined territory. Provides Customer Relationship Management to create and maintain strong customer loyalty and continuously improve customer satisfaction. Builds trust and maintains...

  • Field Engineer

    3 weeks ago

    El Paso, United States Terracon Full time

    Job Description General Responsibilities: Provide engineering and consulting services for a broad array of projects and clients. This may include performing and/or leading field investigations, engineering analysis, calculations, and recommendations, design and development of plans and specifications, observation and inspection, and the writing,...

  • Field Service Tech V Croatia

    1 week ago

    El Paso, Texas, United States BAE Systems Full time

    Job Description BAE Systems has multiple openings for their Field Service Technician positions. The FST provides support and continuity to customers and users on a world-wide basis to achieve system readiness on platform M2 A2 A3 ODS & ODS SA Bradley fighting Vehicles Support. The FST provides technical assistance during testing, troubleshooting, repairing,...

  • Field Services Agent

    16 hours ago

    El Paso, United States DHL International GmbH Full time

    Provides customer service, sales and operational support for the Service Center Answers phone and greets visitors Resolves billing problems in relation to the Service Center Researches shipment tracking requests and provides feedback; attempts to res Field Service, Agent, Customer Service, Field, Retail

  • Travel Field Service Wind Technician I

    1 week ago

    Paso Robles, United States Pearce Renewables Full time

    At PEARCE , we've got a career for you. Join the nation’s leading independent service provider for critical telecommunication and renewable energy infrastructure. With over 2,000 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation’s wireless...

  • THAAD Power Technician

    1 week ago

    El Paso, United States Raytheon Technologies Corporation Full time

    Radar Systems Field Engineering will be staffing a Contractor Logistics Support (CLS) AN/ TPY-2 Power Technician to sustain and maintain the Prime Power Unit (PPU) in support of the Terminal High Altitude Area Defense (THAAD) KSA Production contract. Technician, Power, Field Engineer, Operations, Technical, Manufacturing, Healthcare, Support

  • Technician - Cryogenic Service (El Paso, TX)

    1 week ago

    El Paso, United States Airgas, Inc. Full time

    You will install and maintain cryogenic pressure vessels and associated equipment in industrial, medical, specialty gas, and welding markets. In particular, you will: Install, maintain and remove cryogenic pressure vessels in the Airgas customer base Technician, Service, Manufacturing, Retail, Equipment

  • Support Technician

    2 weeks ago

    El Paso, United States Marathon Petroleum Corporation Full time

    [Contract position renewable every year: [Rate: $30 per hour with overtime opportunity [Role: Support Technician [Experience Level: Entry-Level (1-3 Years Experience) [Education Level (recommended): Minimum of a High School Diploma/degree preferred [Skill...

  • Support Technician

    4 days ago

    El Paso, United States Marathon Petroleum Corporation Full time

    [Contract position renewable every year: [Rate: $30 per hour with overtime opportunity [Role: Support Technician [Experience Level: Entry-Level (1-3 Years Experience) [Education Level (recommended): Minimum of a High School Diploma/degree preferred [Skill...

  • Pharmacy Technician

    5 days ago

    El Paso, United States Archetype Permanent Solutions Full time

    Job Summary: The Pharmacy Technician supports pharmacists in various healthcare settings, including hospitals, clinics, and retail pharmacies. They are responsible for assisting with medication preparation, inventory management, and providing exceptional customer service. Key Responsibilities: Medication Preparation and Distribution: Assist pharmacists in...

  • Automotive Technician

    4 weeks ago

    El Paso, United States BORDER SERVICES GROUP DBA MIDAS Full time

    Job DescriptionJob DescriptionBenefits/PerksCareers Advancement Opportunities Competitive Compensation Job SummaryWe are looking for an Automotive Technician to join our successful repair service center. As an Automotive Technician, you will be responsible for diagnosing and repairing vehicles. You must be comfortable using the computer software and have...

  • Automotive Technician

    3 weeks ago

    El Paso, United States BORDER SERVICES GROUP DBA MIDAS Full time

    Job DescriptionJob DescriptionBenefits/PerksCareers Advancement OpportunitiesCompetitive CompensationJob SummaryWe are looking for an Automotive Technician to join our successful repair service center.As an Automotive Technician, you will be responsible for diagnosing and repairing vehicles. You must be comfortable using the computer software and have...

  • Field Tech

    4 weeks ago

    El Paso, United States Virtucom, Inc. Full time

    Job DescriptionJob DescriptionDescription:Virtucom is actively looking for entry level field techs. Join a team of hard workers who are dedicated to our mission of combining the newest technology with education. Virtucom is growing fast in multiple regions as well as the Midwest and Texas. Our field techs are one of the faces of the company, as they interact...

  • HVAC Technician

    2 days ago

    El Paso, United States Dominguez Sheet Metal Works Inc Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingHealth insuranceOpportunity for advancementBenefits/PerksFlexible SchedulingCompetitive CompensationCareer Advancement OpportunitiesJob Summary:We are looking for a skilled and experienced HVAC Technician to join our team! In this role, you will install, service, or repair heating and air conditioning...

  • Service Operator

    3 days ago

    El Paso, United States Makios Technology Full time

    Job DescriptionJob DescriptionJob SummaryThe Administrative Assistant is responsible for providing administrative and clerical services to ensure effective and efficient operations. Answering phones, filing, data processing, envelope stuffing and mailing, message delivery, running errands, picking up or dropping off packages, and other duties as necessary....

  • Heavy Equipment Rental Field Technician

    7 days ago

    El Cajon, United States The Papé Group, Inc. Full time

    PAPE' RENTS - EL CAJON, CA HEAVY EQUIPMENT RENTAL FIELD TECHNICIAN / MECHANIC: Do you love working on equipment and turning wrenches? Are you looking to grow your skills as a mechanic? Are you looking for not just another job, but a career? If you an Field Technician, Equipment Rental, Field Tech, Heavy Equipment, Technician, Field, Manufacturing, Automotive

  • Psychiatric Technician

    1 month ago

    El Paso, United States Giacare Inc Full time

    Job DescriptionJob DescriptionMinimum Qualifications:Degree: Certificate.Education: Graduation from an accredited Psychiatric Technician Program; or completion of an equivalent education and experience that meets the requirement of the American Association of Psychiatric Technicians or completion of education and experience as a behavioral science...