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IT Lab Technical Support Specialist
7 days ago
Our client requires an experienced onsite IT Lab Technical support resource, primarily for research labs (non-GxP). The resource will work with IT Tech lead and support full life cycle of Lab computer systems. This includes working w/ lab vendors to install lab computer/software, managing end-point protection, backup/recovery, organizing lab data etc. The resource should have excellent communication skills and be able to follow prioritization and mange lab user's expectations.
- Responsibilities: Provide day-to-day IT support for lab systems, participating in IT projects for lab services
- Support the IT Technical Specialist in installing, maintaining, and supporting computerized systems in Cambridge and Lexington labs.
- Support IT operations team on all cybersecurity and end-point management requirements for lab systems.
- Communicate with/ vendors on any troubleshooting and issues resolution for lab systems.
- Assist with ticket management and resolution and utilize Service Now application to coordinate support activities.
- Knowledge Base (KB) documentation creation and updates.
- Qualifications / Experience: Min 5 years experience working with computerized systems in lab setting
- Hands on experience implementing laboratory systems (e.g. Waters, Agilent, GE, Sartorius, Thermo Fisher, Cytiva etc.)
- Experience, maintaining and providing system administration support for IT systems, documentation
- Excellent communication skills and ability to manage support requests in fast paced environment
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