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VP, Facilities
4 months ago
Job Summary:
Working as a Service Center Leader you are responsible for leading our business services operations center. You will manage and lead a team and be responsible for managing client relations.
Key Responsibilities:
• Plans and directs the operation of the service center in support of core business performance.
• Participates in strategic planning meetings to further develop vision and operational objectives.
• Develops, recommends, and implements policies and procedures to optimize division and company profitability from existing accounts.
• Supports the development and implementation of service programs that meet client and regulatory requirements.
• Supports the acquisition of potential profitable new business and expands existing business across the organization.
• Participates in the sales process for the acquisition of new business.
• Develops and maintains annual budget for Service Center, both internally and with clients.
• Monitors financial reports to ensure budgetary compliance with departmental, client and corporate goals.
• Interfaces with existing clients to maintain client satisfaction and retention.
• Resolves client and/or employee-related situations with the partnership of legal and human resources.
• Completes all daily, weekly, or monthly reports as outlined in the corporate policy and procedures handbook.
Qualifications:
• Bachelor’s degree or equivalent combination of education and experience
• Master’s degree preferred.
• Minimum of five (5) years’ experience in leadership roles in facilities management and/or Service Center/Call Center environment.
• Excellent written communication skills and articulate and confident in spoken communication.
• Strong interpersonal skills with proven ability to build / maintain good working relationships with other business leaders, external clients, and co-workers.
• Mastery of various technologies, including working knowledge of CMMS systems, spreadsheet software (especially Microsoft Excel and Smartsheet) and a strong aptitude to learn/understand new technologies.
• Strong organizational, planning, and analytical skills with the ability to prioritize, problem solve and effectively delegate work to others. Flexible, change and results orientated.
• Highly motivated with proven ability to manage and lead a team.
• Experience managing P&L
• Strong track record of driving customer satisfaction
• Proven ability in developing and implementing new business models.
• Proven ability to work effectively in a high growth fast-paced and P&L-driven environment.
