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Executive Help Desk Analyst

3 months ago

Draper, United States Insight Global Full time

Must-haves

- Must be client-focused with ability to provide white-glove treatment to our clients.

- Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.

- Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.

- Solid technical knowledge, troubleshooting skills and support experience with the following:

- Good understanding of the Microsoft Office products such as Word, Excel and Power Point.

- Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.

- Ability to perform Mobile OS (iOS/Android) application troubleshooting.

- Team player mentality, collaborative, self-learner and self-motivated.

- Strong customer service skills and focus on ownership throughout the resolution process.

Day-to-Day

Insight Global is looking for a Helpdesk Support Analyst to work for a large financial client in Salt Lake City. This role supports the highest level executives troubleshoot different platforms when needed. Other responsibilities include:

* Address client requests and issues via phone or email.

* Provide world class quality of service to our clients throughout the resolution process.

* Engage engineering teams and product owners to assist with troubleshooting as needed.

* Perform 'cradle to grave' ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.