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Grand Central Analyst

4 months ago

Renton, United States Softworld, a Kelly Company Full time

Position: Grand Central Analyst

Epic Clinical Application Analyst

Location: Renton, WA (Must reside in WA State)

Type: Direct Hire

Certifications: Current Grand Central Epic certification required

Job Overview:

The Clinical Application Analyst (Epic) is responsible for troubleshooting, documenting, and resolving IT application issues. This role is divided into three levels:

  • Demonstrates competence in analysis and troubleshooting in healthcare computing environments, with some project lead experience.
  • Mastery in analysis and troubleshooting, with leadership and extensive project management experience.

Level II:

  • Education:
  • Bachelor’s degree + 2-3 years of related experience
  • OR Associate degree + 4 years of related experience
  • OR 5 years of related experience
  • Experience:
  • Information Services: Industry experience as an IT analyst; some project lead experience required.
  • Clinical: Experience in acute or ambulatory care settings; clinical education/degree/licensure (RN, RRT, RPH) is a plus.
  • Healthcare Operations: Experience in healthcare operations like billing, scheduling, access services, or health information management.
  • Certifications: Current Grand Central Epic certification required. Additional certifications in software applications, technology infrastructure, and/or clinical specializations are advantageous.
  • Skills:
  • Ability to set priorities, produce accurate work, and meet deadlines.
  • Competence in analysis and troubleshooting.
  • Understanding of healthcare computing environments.
  • Self-directed with strong attention to detail.
  • Excellent communication and organizational skills.
  • Proficiency in Microsoft Office and Visio.

Responsibilities:

  • Troubleshoot and resolve IT application issues.
  • Document change control and system problems.
  • Provide weekly activity summaries to supervisors.
  • Ensure security of data, reports, and devices.
  • Participate in end-user functions for assigned products.
  • Manage and lead project planning and completion.
  • Develop and maintain documentation for tasks and projects.
  • Engage in process improvement and knowledge expansion.
  • Lead and mentor teams, fostering collaboration and problem-solving.