IT Trainer

Job Title: IT Trainer

Location: Hybrid/remote 3 days onsite in NYC (10004)

Duration: FTE/Permanent

Salary: 90-120k DOE

Responsibilities:

• Develop and maintain all new hire training curriculum to align with changing technology needs
• Ensure that all documentation is current to existing versions of core computer programs
• Conduct individual and team skills gap analyses
• Develop technical training courses for all levels (beginner, intermediate and advanced)
• Coordinate product-related trainings, including presentations of new features and simulation activities in a demo environment
• Ensure all new hires undergo basic technical training (e.g. on computer setup and security guidelines)
• Liaise with industry experts and organize workshops and classroom-style trainings
• Schedule in-house educational sessions using e-learning platforms
• Work with Human Resources, Legal Personnel and other departments as needed to assess and schedule training needs for different departments and department heads
• Develop curriculums and training techniques as required for mobile platforms, phone systems, and core computer programs
• Develop and maintain curriculum for the Train the Trainer program
• Assist in the overall management and maintenance of the LMS (create learning paths, course curriculum, etc.)
• Maintain training records that include attendance, number of training sessions held and to be held for different team and departments
• Work on the configuration and testing of new applications as required
• Work closely with the Applications Tester to ensure that all critical components of new and existing applications are working as required by end-user needs

Qualifications:

• A Bachelor's degree in related field and a minimum of 4 years’ classroom-style training and curriculum design experience required or an equivalent combination of education and experience
• A degree in Information Technology preferred but not required
• Must have expert level knowledge in Microsoft Office with a concentration in Word and Outlook
• Must have good general computer knowledge
• Must have strong verbal and written communication skills
• Must have strong interpersonal skills. Must possess a professional demeanor
• Must be a quick-learner
• Must possess patience and tact when addressing all levels of learners
• Legal Experience preferred
• Experience in Training, Webinars, creating quick reference cards, creating videos preferred
• Partner Facing
• Zoom experience preferred
• Camtasia Software experience
• Time management/multi tasker
• 3 – 5 years of experience

**No third parties on this one as it is a FTE/Permanent opportunity