Production Support Analyst

2 weeks ago

Greensboro, United States apexanalytix Full time

A snapshot of what you would do:

The key function of the Production/Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premise solutions.


Specific Responsibilities:

  • Manage and resolve technical support tickets.
  • Partner with Product Manager and R&D teams to prioritize support tickets.
  • Facilitate effective and proactive communications with both internal and external customers.
  • Test product-level functionality and new releases. Identify and communicate areas for improvement.
  • Serve as the technical expert for our client software implementations.
  • Manage software upgrades on scheduled date.
  • Serve as a primary contact for our client’s IT department.
  • Troubleshoot network, database, and software problems for our client implementations.
  • Configure system settings and options, and execute unit/integration/acceptance testing.
  • Create rules and data transfer mappings using SQL query.
  • Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.
  • Manage setup of technical environment for hosted clients.
  • Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications
  • Work with Help Desk personnel to resolve client installation issues.
  • The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.


Required Skills:

  • Good working knowledge of Microsoft Office (in particular Excel and Outlook)
  • Exposure to SQL Server
  • Data definition, data manipulation, data control, and transactional control
  • Administration, including creating and restoring SQL backups
  • Development, including creating and troubleshooting DTS packages, stored procedures, complex data queries.
  • Knowledge of FTP, secure FTP, and PGP.
  • Knowledge of using Command Prompt and its commands.


Required Experience:

  • Bachelor’s degree in Information Technology, Computer Science, Business, Finance, Accounting or related field
  • Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards
  • Customer-facing experience with large customers preferred
  • 3 -5 years of experience in SQL.

  • Production Support Analyst

    6 days ago

    Greensboro, United States CareerBuilder Full time

    A snapshot of what you would do: The key function of the Production/Application Support Analyst 1 is to provide technical leadership and support for APEXs apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person...

  • Production Support Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Greensboro, United States apexanalytix Full time

    A snapshot of what you would do: The key function of the Production/Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person...

  • Production Support Analyst

    Found in: Appcast US C2 - 2 weeks ago

    Greensboro, United States apexanalytix Full time

    A snapshot of what you would do: The key function of the Production/Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person...

  • Application Support Analyst

    3 days ago

    Greensboro, United States APEX Analytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...

  • Application Support Analyst

    2 weeks ago

    Greensboro, United States apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...

  • Application Support Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Greensboro, United States apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...

  • Application Support Analyst

    Found in: Appcast US C2 - 2 weeks ago

    Greensboro, United States apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...

  • Manufacturing Engineer, Production Support

    7 days ago

    Greensboro, United States American Honda Motor Full time

    General Summary: This position serves to develop solutions for production problems relating to manufacturing processes within cost and specification guidelines while ensuring aircraft configuration, and the ability to perform root cause analysis and implement corrective actions. *This is a Contingent position with our company (1-year or longer)* Duties...

  • Logistics Analyst I

    2 weeks ago

    Greensboro, United States TekWissen LLC Full time

    Job DescriptionJob DescriptionOverview: TekWissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below client is a global company with headquarters in Switzerland. 30,000 employees in more than 90 countries are working to transform how crops are grown and protected. We accelerate our innovation and...

  • Associate Financial Analyst

    7 days ago

    Greensboro, United States Epes Transport Full time

    Job Overview: We are looking for an Associate Financial Analyst to join our accounting team. The Associate Financial Analyst will provide analysis and metrics for financial core processes, be responsible for knowledge of all systems to support our field operating locations, and responsible for at least one operating site. This position will provide...

  • Associate Financial Analyst

    2 weeks ago

    Greensboro, United States Epes Transport System, LLC Full time

    Job DescriptionJob DescriptionJob Overview:We are looking for an Associate Financial Analyst to join our accounting team. The Associate Financial Analyst will provide analysis and metrics for financial core processes, be responsible for knowledge of all systems to support our field operating locations, and responsible for at least one operating site. This...

  • Export Control Analyst

    1 week ago

    Greensboro, United States Rakhere Technologies Full time

    Job DescriptionJob DescriptionExport Control AnalystGreensboro, NC, USAFull-timeContract/country: UnlimitedRAKHERE TECHNOLOGIES is looking for an Export Control Analyst in the automotive or heavy commercial vehicle domain to join our growing team in Greensboro, NC, to support a heavy commercial vehicle client (Volvo Trucks).We offer a competitive salary and...

  • Logistics Analyst 1

    1 week ago

    Greensboro, United States eTeam Full time

    Title: Logistics Analyst Location: Greensboro, NC 27409 Duration: 7 Months Pay Rate: $25.00 Hours: 40/week****We currently need a contractor with a strong background in warehouse and transportation/LogisticsSkills: Fourth-party logistics (4PL), Logistics, Transportation, Warehouse, SAP Education: May require an Associate's/ Bachelor's Degree The ideal...

  • Corporate Planning Analyst

    2 days ago

    Greensboro, United States American Honda Motor Co Inc Full time

    General Summary:The Analyst, Corporate Planning will contribute to companywide cross-functional strategies and projects that enable Honda Aircraft Company to make and implement sound business decisions expeditiously. It is a unique opportunity to contribute to corporate initiatives from day one, with ample opportunities and support to further develop skills...

  • Data Analyst

    7 days ago

    Greensboro, United States Saxon Global Full time

    Must haves: 3-5+ years' experience as a Data Analyst in agile environment Experience with Oracle and SQL Server databases and a strong knowledge in writing Oracle SQL scripts and PL/SQL Experience in analytics design and usage and/or background working with or as a data modeler Experience working with data warehousing and data bricks as related to...

  • Production Manager

    8 hours ago

    Greensboro, United States Hiring Now! Full time

    Description:A fortune 100 food manufacturing company located in VA is currently seeking a Production Manager for their facility.The Production Manager is responsible for assisting the management on all production lines and offer support Production Supervisors within in plant.Qualifications:Bachelor s degree, preferably in an Engineering discipline5+ year s...

  • Service Desk Analyst I/PBX Operator/Comms

    7 hours ago

    Greensboro, United States Cone Health Full time

    Overview: The Service Desk Associate will is a frontline contributor to the customer satisfaction through fostering collaboration among and between team members as well as other support service departments. The Analyst will communicate with and dispatch a wide variety of customer service requests to the department?s staff that the call center supports. The...

  • Dynamics CRM

    1 week ago

    Greensboro, United States CareerBuilder Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Nexwave, is seeking the following. Apply via Dice today! Role : Dynamics CRM (including Dynamics 365 CE Cloud, which is a must) Location : Remote and Candidate has to be on EST 7-12 Years Of Experience In IT 6-8 years on Dynamics CRM (including Dynamics 365...

  • Production Manager

    Found in: Appcast US C2 - 1 week ago

    Greensboro, United States Search Enterprises South, Inc. Full time

    SUMMARY: The Production Manager is responsible for managing all production and related activities in an assigned production plant(s). An essential element is the ability to lead the group to higher performance (housekeeping, process variability, product quality, etc.). The position is responsible for environmental compliance, safety, quality,...

  • Production Manager

    2 days ago

    Greensboro, United States Aegis Worldwide Full time

    Job Description Job Description Role Summary: As a Production Manager you will play a pivotal role in overseeing our production operations, ensuring compliance with FDA regulations, and driving efficiency improvements through SAP. You will be responsible for managing our production teams, optimizing production processes, and ensuring our products meet the...