Store Manager

divh2Store Manager | Walgreens/h2pManages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience./ppJob Responsibilities/Tasks Customer Experience/pulliMonitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy./liliGreets customers and clinic patients, and offers assistance with products and services./liliModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)./liliResolves customer complaints and helps respond to customers special needs./li/ulpOperations/pulliSupervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members./liliSupervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records./liliSupervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc./liliAnalyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock./liliSupervises receiving, stocking, pricing, returning, and transferring of merchandise./liliEnsures execution of District Manager operational feedback./liliImplements store organization through proper hiring and placement, scheduling of work assignments and delegation./liliEnsures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies./liliManages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products./liliEnsures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information technology support./liliComplies with all company policies and procedures; maintains respectful relationships with coworkers./liliCompletes special assignments and other tasks as assigned./li/ulpDaily Planning and Execution/pulliAssigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers./li/ulpBusiness Performance Management/pulliAnalyzes financial and performance data; develops action plans to increase sales and control costs./liliReviews KPIs daily and prepare to discuss with district management./liliReviews and analyzes asset protection data and develops and implements action plans to reduce loss./liliAnalyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law./liliAnalyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support./li/ulpBusiness Planning/pulliIdentifies sales opportunities to ensure the growth and performance of the store and pharmacy./liliManages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes./li/ulpPeople and Performance Management/pulliManages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression./liliMonitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members./liliMakes hiring, promotion and termination decisions./liliAddresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate./liliDevelops employee performance plans and follows up according to deadlines./liliMonitors and approves team member compensation./liliPromotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision./liliEnsures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members/liliCommunicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members./li/ulpTraining and Personal Development/pulliParticipates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six month in Store Manager Position./liliFollows performance improvement plans offered by District Manager./liliObtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state)./liliSeeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy./li/ulpCommunications/pulliServes as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives./liliConducts community outreach (e.g., speaks with members of community, physicians in area)./liliAssists District Manager in planning and attending community events./li/ulpExternal Basic Qualifications/pulliBachelors degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience./liliLicensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager position start date./liliWillingness to work flexible schedule including extended days, evenings, and weekend hours./li/ulpPreferred Qualifications/pulliBachelors Degree./liliPTCB or ExCPT Certification./liliThree years retail management experience, including supervising others, managing, and assigning work./liliLicensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph./li/ulpAn Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors./ppFull-time/ppRetail/ppNo/pp12335-MESA AZ/pp286-GILBERT AZ/pp10825 E BASELINE RD,MESA,AZ,85209-07798-12335-S/pp754 N HIGLEY RD,GILBERT,AZ,85234/p/div