Client Relationship Coordinator

1 day ago


Wichita, United States Kansas Staffing Full time

Client Relationship CoordinatorThe Client Relationship Coordinator will serve as a homeowner & builder/developer primary point of contact throughout the duration of their warranty administration experience. They will work to build and maintain a positive relationship and provide exemplary customer service while committed to constant communication.Duties/Responsibilities:Serve as the lead point of contact for a group of homeowners, sub-contractors, builders & developers within assigned territories.Respond to customer inquiries, claims & request for service calls.Coordinate subcontractors to meet contractual conditions of performance.Prepare reports and document job status and completion.Become and remain proficient on our services and the associated terminology.Plan, organize & officiate builder meetings.Qualifications:Bachelors degree preferred or equivalent combination of education, training, and experience.Strong attention to detail and organizational skills, capable of holding sub-contractors to expected timelines.Friendly relationship builder with customer service excellence.Team player who enjoys working with a close-knit team.Proficient professional business communication written and oral.Exceptional follow-up, problem-solving and conflict resolution skills.Must be able to successfully use a CRM system, internet & office programs.



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