Uline | Customer Service Manager

2 days ago

Kenosha, United States Uline Full time

Customer Service Manager - Systems

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline As Systems Manager for our Customer Service department, your team will build and test the tools our customer service reps rely on

Better together This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

  • Manage, mentor and develop team of User Acceptance Testers in our state-of-the art customer service call center.

  • Ensure thorough and accurate testing processes are in place.

  • Direct large-scale customer service systems projects and implementations, serving as a resource for Customer Service management.

  • Building and maintain relationships with key internal business areas and third-party providers.

Minimum Requirements

  • Bachelor's degree.

  • 5+ years in Customer Service or Call Center management.

  • Experience with project management, User Acceptance Testing methodology and Customer Service Systems implementations preferred.

  • Excellent time management, organizational and communication skills.

Benefits

  • Complete medical, dental, vision and life insurance coverage and other wellness programs.

  • 401(k) with 6% employer match. Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks  Explore

Uline.jobs to learn more

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