Ramp Supervisor

Ramp SupervisorWe can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Ramp Supervisor in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The Ramp Supervisor also conducts briefs, distributes training materials/checklists to mentors, creates schedules, and provides hands-on assistance to the training department. The successful candidate will have outstanding organizational skills, be able to defuse conflicts among team members, and be familiar with Microsoft Office Suite. This position will report to the General Manager.Essential DutiesProvide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functionsConduct briefing and distribution of training material/checklists to mentorsCreate and coordinate schedulesProvide hands-on assistance to the Training Department along with feedback to direct managersApprove employees for release to duty after completion of training programsCoach and provide career development to the staffCorrect non-compliant behavior and impose disciplinary action as requiredUnderstand the corporate culture, policies, and goals, and take measures to implement these into daily work routinesManage a staff of employees with varied dutiesAdministrative duties, including daily/weekly/monthly reportsMaximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problemsSupervise, direct, and monitor personnel in the completion of their duties and adjust, as necessary, to ensure on-time performance and quality customer serviceProvide support when employee absence affects the operationJob Qualifications and CompetenciesOutstanding organizational skills and ability to multi-taskAbility to work independently, set and meet own deadlinesAbility to work well with all levels of management and support staffAble to defuse conflicts among team membersFamiliarity with Microsoft Office SuiteAbility to work a flexible schedulePreferred QualificationsPrevious airline management experienceCurrent Piedmont employee with a minimum six months of serviceKnowledge of basic airport procedures and fundamental job requirements for gate and ramp agentsExtensive knowledge of QIK, SabreBachelor's Degree in Aviation, Business, or related fieldWork EnvironmentUse of computers and other office equipment Airport ramp environment, subject to varied weather conditions and elevated noise levels All shifts including weekends, nights, holidays and/or irregular shiftsPhysical RequirementsFrequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs Handle objects up to 70 pounds Assist passengers with disabilities, including, but not limited to, pushing wheelchairsEmployment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate: $18.00/Hourly - 21.00/Hourly (Based on locale and experience) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. Job Application Deadline: December 16, 2025 Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position. If you need a reasonable accommodation for any part of the application process, please email us at PiedmontApplicationAccommodations@aa.com