Quality Assurance Manager

2 weeks ago

Cincinnati, United States Graeter's Ice Cream Company Full time

Company Description

Graeter's Ice Cream Company is an established fourth-generation family business that has been making craft ice cream for over 150 years.


Role Description

This is a full-time on-site role for a Quality Assurance Manager located in Cincinnati, OH. The Quality Assurance Manager is responsible for leading the Quality Assurance team and coordinating with the Operations teams in developing, implementing, and maintaining the food safety and quality management programs that ensure compliance with FSMA and state regulatory agencies as well as adhere to rigorous company standards. The Quality Assurance Manager will collaborate with cross-functional teams to identify business opportunities, improve processes and procedures, and drive continuous improvement.


Lead and oversee food safety regulatory compliance: 

  • This includes quality documentation and communication with external regulatory entities to ensure that procedures mandated by the company, state and federal regulatory agencies are being adhered to.
  • Develops policies, practices, and documentation (written and systems-based) that support manufacturing operations. 

Leads and develops the quality team: 

  • Builds and leads the food safety and quality team at the RGW (ice cream) facility.
  • Recruits, orients, coaches, guides, and provides direction and feedback to the team members.
  • Builds a focused, skilled, and engaged team able to meet the food safety requirements of the company. 
  • Provides coaching, guidance, and expertise to other facilities as appropriate or assigned.

Develop, monitors, documents and retain food safety and quality practices:

  • Completes data collection, verifications, and per company policies, practices, and schedules.
  • Provide laboratory support as needed, related to chemistry, microbiology, and quality analyses. 
  • Facilitate, document, and participate in food safety audit activities and completes documentation review.
  • Ensure the food safety and quality systems are functioning as designed. 
  • Complete verification and validation activities. 
  • Communicate concerns and revisions to system as appropriate to team. 
  • Participate in review of programs and system per schedule and as needed.

Identify, assess, and resolve food safety issues in coordination with the quality team, operations, and company leadership and raw material suppliers. 

  • Make recommendations for improvement and participate in decision-making teams.
  • Coordinate with operations to complete Incident and Corrective Action Reports.
  • Keep leadership and the organization informed of quality issues so appropriate decisions can be made to protect the brand.
  • Engage directly with suppliers as needed to educate and ensure food-safe products and resolve issues.
  • Monitor customer complaint feedback and provide feedback to our customers.

Training of new and existing employees and management, to increase the company and employees’ capability to consistently produce high-quality, safe products.

  • Create work instructions, training materials, operating manuals, and other tools.
  • Train (and guide) employees related to food safety and quality programs.
  • Maintain training records within the electronic Learning Management System.


Qualifications

  • Bachelor's degree or higher in Food Science, Microbiology, Chemistry, or related field
  • Minimum 5 years of experience in Quality Assurance in a food manufacturing environment
  • Knowledge of regulatory compliance in food safety and quality
  • Experience in managing quality management systems, including HACCP, SQF, and FDA regulations.
  • Experience in leading teams and driving continuous improvement.
  • Strong communication, problem-solving, and analytical skills
  • Ability to work collaboratively across functions.


Certifications

  • Hazard Analysis and Critical Control Point (HACCP) (required)
  • Preventive Controls Qualified Individual (PCQI) (required)
  • Food Defense Coordinator (preferred)
  • SQF Practitioner (preferred)
  • Food Safety GMPs and Sanitation


Preferred qualifications:

  • Master's degree or higher in Food Science, Microbiology, Chemistry or related field
  • Experience in managing quality in an ice cream/dairy frozen dessert manufacturing environment.
  • Experience with cloud-based ERP systems, especially PLEX.


We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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