General Manager

Hotel Operations ManagerDesigned for a comfortable, seamless travel experience, Hyatt Place Boston / Braintree provides you with lifestyle conveniences to help you feel right at home. Located in the heart of the South Shore, 15 miles from Downtown Boston and easy access to Cape Cod, our Braintree hotel is central to attractions in Boston and Greater New England. We are steps from a variety of fine restaurants and the regions premier shopping destination South Shore Plaza. Nearby are hometown favorites like Gillette Stadium home of the New England Patriots, the New England Aquarium or catch a game at Fenway Park. What makes working with us great? We celebrate our associates' success monthly with Town Hall meetings and incentives for individual performance, we create excellent opportunities and support career advancement, and we share in World of Hyatt Associate Benefits which include discounted room nights at any Hyatt branded hotel or resort worldwide We provide industry leading flexible time off, 401(K) benefits, and health plans. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more. Come join our friendly, professional, and supportive team, todayLead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.Essential Duties and ResponsibilitiesCreate and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.Tour and visually inspect property on a daily basis. Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel.Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.Aid Human Resources with associate issues following HEI Hotel and Resorts' policies. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. Develop and delegate improvement plans for operation and review performance of management team.Participate in community affairs and maintain positive public image for the property and HEI Hotels and Resorts.Meet with potential and current clients to promote hotel.Active involvement in the Sales and Revenue Management function including but not limited to: following HEI Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, review results from ESS/MPSI Measurement Tool.Guide other members of the Executive Committee, Management, and staff to make sound business decisions is a critical portion of the responsibilities. Create and execute the financial objectives of the hotel.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsMinimum 5 years of management experience, preferably in both Rooms and Food and Beverage.Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.CompensationSalary Range: $120,000.00 - $145,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? YesBenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.