Jr. SOC Engineer

1 day ago

Downers Grove, United States Aqueity Full time
LOCAL CHICAGOLAND CANDIDATES ONLY - THIS IS AN ONSITE ROLE AND DOES NOT OFFER RELOCATION Jr. SOC Engineer Aqueity, a leading IT managed services provider, is looking for a skilled Jr. SOC Engineer to join our growing team. The Jr. SOC Engineer uses technical knowledge on a number of security technologies to analyze and respond to security threats from various security platforms and technologies. Primary Duties and Responsibilities Responsible for initial triage of incoming client issues. Analyze and respond to security threats from various security platforms and technologies. Support, troubleshoot, configure, manage, and upgrade Network Equipment/EDR/SIEM and a wide variety of other security products. Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills. Respond to inbound requests via phone and other electronic means for technical assistance with managed devices. Respond in a timely manner (within documented SLA) to configuration, maintenance, incident management, and other requests. Document actions in ticketing system to effectively communicate information internally and to customers. Respond to needs and questions of customers concerning their access to network resources through their managed device. Adhere to established MSS policies, procedures, and security practices. Resolve problems independently and understand escalation procedures. May be dispatched to customer sites to assist and/or facilitate repair or installation of supported products. Perform other duties as assigned. Required Education, Skills and Abilities Associate's Degree or equivalent from two-year college or technical school in Information Technology, Information Security/Assurance, Engineering or related field of study; AND/OR at least two years of related experience and/or training (in addition to experience requirements below); or equivalent combination of education and experience required. Minimum 6 months of experience in Information Security or Networking required. Minimum 6 months of related experience and/or training in a technology environment required. Technical knowledge on a number of security technologies required. Solid understanding of information security and networking required. Prior experience working in an IT managed services environment strongly preferred. Extensive experience interacting with customers required. Strong critical thinking and problem-solving skills required. A passion for information security and data security required. Detail oriented with strong organization skills required. Customer service focus required with strong interpersonal skills including excellent written/verbal communication skills. Salary Range: $62 - $72k J-18808-Ljbffr

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