Quality Assurance Manager

Quality Assurance ManagerCAPTRUST is seeking a dynamic Quality Assurance Manager to lead and grow a high-performing QA team responsible for ensuring the quality of mission-critical software solutions. This leader will work in close partnership with the Software Engineering Director to deliver excellence in software, champion agile practices, and foster a culture of continuous improvement and innovation.ResponsibilitiesLeadership & StrategyLead, mentor, and inspire the QA team, promoting a culture of accountability, learning, and professional growth.Collaborate with the Software Engineering Director and CTO to define and execute the quality strategy aligned with business and technology objectives.Champion agile methodologies, DevSecOps culture, and continuous delivery within the QA function.Build strong relationships with engineering, product, and business leaders to ensure quality is embedded throughout the development lifecycle.Quality Assurance & Technical OversightDevelop and implement robust QA standards, frameworks, and best practices for manual and automated testing.Guide the team in creating and maintaining test strategies, plans, and cases in partnership with developers, business analysts, and project managers.Oversee test execution, results documentation, and continuous refinement of test approaches based on feedback and changing priorities.Automation & Test-Driven DevelopmentDrive the adoption of test automation across all QA activities, ensuring automation is a core pillar of the quality strategy.Lead the design, development, and maintenance of a comprehensive automated test suite using Playwright, covering web applications, APIs, and critical business workflows.Partner with software engineers to foster a culture of test-driven development (TDD), providing guidance and support as teams transition to writing automated tests as an integral part of the development process.Evaluate and implement best-in-class automation frameworks and tools, continuously improving test coverage, reliability, and execution speed.Monitor automation effectiveness, analyze test results, and drive continuous improvement in automation practices.Mentor and upskill QA team members and software engineers in automation techniques, Playwright scripting, and TDD principles.Agile & Cross-Functional CollaborationAct as a key partner in agile ceremonies (sprint planning, backlog grooming, retrospectives), ensuring QA is integrated into all phases of the SDLC.Promote shared accountability for quality and delivery across development and QA teams.Serve as a liaison between QA, engineering, and non-technical stakeholders, translating business needs into actionable quality objectives.People Leadership & DevelopmentRecruit, develop, and retain top QA talent.Provide coaching, mentorship, and performance management for QA staff.Identify training needs and create career development opportunities.QualificationsMinimum Qualifications:5+ years of experience in Quality Assurance, with at least 2 years in a leadership role.Bachelor's Degree or equivalent work experience.Experience managing and developing teams in an agile environment.Desired Qualifications/Skills:Strong understanding of agile methodologies, test-driven development, and SDLC best practices.Experience with test automation frameworks and tools (e.g., Azure DevOps, Playwright, Selenium, etc.).Familiarity with Microsoft Dynamics CE (CRM), Azure, and financial services/capital markets.Proficiency in SQL, Web API testing, and automated test suite maintenance.Excellent communication skills, able to convey technical concepts to non-technical audiences.Commitment to continuous improvement, innovation, and cross-functional collaboration.WHAT can you expect from your career at CAPTRUST?Our colleagues, like our clients, tend to stay with CAPTRUST for years. There's a reason for it; it's a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.Our Employee Benefits Package shows how much we value our team. Some benefits include:Company discretionary bonus.Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms.Company-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.Paid time off (PTO) or Paid Sick Leave (PSL)WHERE will you be working?4208 Six Forks Rd #1700 | Raleigh, NC 27609Due to the nature of the role, this is not a remote or work from home position. #LI-OnsiteHOW do we build a world class organization one brick at a time?We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.Are you the next brick?To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:Ability to build successful, collaborative, and trusting relationshipsInstinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex informationA strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challengesInherent desire to give back to our communities and enrich the lives of those around usAn other-centered mindsetIntegrity through maintaining objectivityEEO/Diversity Statement:At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws. #mid-senior