Customer Success Manager
1 week ago
Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L’Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions.We are seeking a Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively.Key Responsibilities: Client Strategy & SuccessServe as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape.Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI’s and overall marketing goals.Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning.Account & Revenue ManagementMaintain and grow client relationships by driving retention, renewals, and expansion opportunities.Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.Identify opportunities to optimize and scale client programs through tailored solutions and best practices. Cross-Functional CollaborationWork closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs.Partner with creators to ensure content meets brand expectations and delivers measurable impact.Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements.Qualifications:3+ years of experience in account management or customer success, working directly with marketing agencies or brands.Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space.Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.Analytical mindset, with the ability to interpret data and provide actionable insights.Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.Social Native Perks: One of the best perks about Social Native is working with amazing talented people Come see what it’s like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great.Attractive health, dental and vision insurance coverageCompetitive compensation structure401(k) retirement planUnlimited vacation policy
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Customer Success Manager
2 weeks ago
Los Angeles, CA, United States LinearB, Inc Full timeWe're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted...
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Customer Success Manager
7 days ago
Los Angeles, CA, United States LinearB, Inc Full timeWe're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted...
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Customer Success Manager
3 hours ago
Los Angeles, CA, United States LinearB, Inc Full timeWe're looking for a Customer Success Manager who will partner with our customers to turn data and insights into measurable business impact. In this role, you'll help our customers leverage LinearB's AI Productivity Platform to improve engineering team performance, define clear success metrics, and drive meaningful outcomes. You'll act as a trusted...
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Customer Success Manager
5 days ago
Los Angeles, California, United States HR Force International Full timeAbout UsWe are hiring on behalf of one of our clients, a leading RegTech SaaS company that helps global enterprises in banking, fintech, gaming, and compliance sectors manage regulatory obligations and reduce risk. Their solutions are trusted by top organizations worldwide.Role OverviewThe Customer Success Manager (CSM) will be responsible for building...
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Customer Success Manager
3 days ago
Los Angeles, California, United States CXApp US, Inc. Full timeWho We AreCXAPP is a forward-thinking technology company that leverages AI and data science to drive innovation and deliver cutting-edge solutions. At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product "CXAI" (formerly CXApp) is a workplace experience platform for the...
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Customer Success Manager
4 days ago
Los Angeles, United States First Resonance Full timeCustomer Success ManagerFirst Resonance is seeking a dynamic and customer-oriented individual to join our team as a Customer Success Manager. The Customer Success Manager will play a pivotal role in ensuring the successful adoption and utilization of our software solutions by our clients. This role involves building strong relationships with customers,...
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Customer Success Manager
1 day ago
Los Angeles, United States Stats Perform Full timeJob description: With your knowledge of your customers business, the sports industry and knowledge of Stats Perform products you will be responsible for ongoing engagement, proactive account management, and partnering with cross-functional teams to drive customer satisfaction and loyalty. You will leverage data and insights to optimize the customer...
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Manager, Customer Success Manager
4 weeks ago
Los Angeles, United States Thomson Reuters Full timeManager of Customer Success ManagersThomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of this transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions. The Manager of Customer...
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Customer Success Manager
2 weeks ago
Los Angeles, CA, United States Northern Impact Full timeOverview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
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Customer Success Manager
7 days ago
Los Angeles, California, United States Pirros Full timePirros is reshaping and revolutionizing how Architecture and Engineering firms manage design details. Our software empowers AECO design professionals (Architects, Engineers, Contractors, and Owners) to streamline their detail management process more effectively, reduce errors, and speed up project delivery. We're building the system of record for detail...
