Workforce Management Specialist

3 weeks ago


Plantation, United States Staff Agency.com LLC (formerly Delta Hire, LLC) Full time

Position Overview: As a Workforce Manager you will be responsible for overseeing all aspects of workforce management to ensure the efficient operation of our contact center. You will play a pivotal role in forecasting, scheduling, real-time monitoring, and analyzing data to optimize staffing levels and enhance the overall performance of our team. The ideal candidate will have previous experience in a call or contact center environment and a strong understanding of workforce management principles.


Responsibilities:

  • Develop and maintain accurate forecasts of call or contact volume, taking into account historical data, trends, and other relevant factors.
  • Create and manage employee schedules to ensure adequate coverage while optimizing staffing costs and resources.
  • Monitor real-time contact center performance and make adjustments to schedules as needed to meet service level goals.
  • Analyze workforce metrics and performance data to identify trends, patterns, and areas for improvement.
  • Collaborate with other departments, including operations, HR, and training, to ensure alignment of workforce strategies with business objectives.
  • Provide regular reports and insights to management on workforce performance, efficiency, and trends.
  • Continuously seek opportunities to optimize processes and improve workforce management practices.


Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • 3-5+ years of experience in workforce management, preferably in a call or contact center environment.
  • Proficiency in workforce management software and tools, such as workforce management systems (WMS) and automatic call distribution (ACD) systems.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Detail-oriented with strong organizational and time management skills.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Experience with contact center technologies and telephony systems is a plus.



  • Plantation, United States Staff Agency.com LLC (formerly Delta Hire, LLC) Full time

    Position Overview: As a Workforce Manager you will be responsible for overseeing all aspects of workforce management to ensure the efficient operation of our contact center. You will play a pivotal role in forecasting, scheduling, real-time monitoring, and analyzing data to optimize staffing levels and enhance the overall performance of our team. The ideal...


  • Plantation, United States Staff Agency.com LLC (formerly Delta Hire, LLC) Full time

    Position Overview: As a Workforce Manager you will be responsible for overseeing all aspects of workforce management to ensure the efficient operation of our contact center. You will play a pivotal role in forecasting, scheduling, real-time monitoring, and analyzing data to optimize staffing levels and enhance the overall performance of our team. The ideal...

  • HR Leave Specialist

    2 weeks ago


    Plantation, United States nTech Workforce Full time

    Title: HR Leave SpecialistTerms of EmploymentW2 Contract, 12 monthsThis position is hybrid with 2-3 days in-office. The office is located in Plantation, FL.Local candidates strongly preferred.OverviewOur client is seeking an HR Leave Specialist to join their team. Under the supervision of the team manager, this role is responsible for ServiceNow case...

  • HR Leave Specialist

    2 weeks ago


    Plantation, United States nTech Workforce Full time

    Title: HR Leave SpecialistTerms of EmploymentW2 Contract, 12 monthsThis position is hybrid with 2-3 days in-office. The office is located in Plantation, FL.Local candidates strongly preferred.OverviewOur client is seeking an HR Leave Specialist to join their team. Under the supervision of the team manager, this role is responsible for ServiceNow case...


  • Plantation, United States Haverhill Management, LLC Full time

    Job DescriptionJob DescriptionHaverhill Management is searching for Client Success Training Specialist.  The Client Success Training Specialist is responsible for training and development of all new Client Success Coordinators in a Trust and Estate law firm. This position will design, plan and implement a training program to assure successful seminars and...


  • Plantation, United States JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** -both in growing “generalizing specialist” skills and in improving team processes - Versatility - As a member of an agile development teams you are expected to be multidisciplinary, that is, possess all the skills needed to deliver the business solution - Ensure quality and completeness of the product through unit testing,...


  • Plantation, United States PrideStaff Full time

    Are you an experienced Accounts Payable Specialist looking to grow with a company that has a culture focused on what YOU value most? We have a job for you!The Accounts Payable Specialist supports the Accounting department by performing full cycleaccounts payable functions and ensuring compliance with policies and procedures.Job Description: Process...


  • Plantation, United States HCA Full time

    Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Medical Office Specialist with HCA Florida Broward Cardiology you can be a part of an organization that is devoted to giving back! Benefits HCA Florida Broward Cardiology, offers a total rewards package that supports the health, life,...


  • Plantation, United States Chewy Full time

    Our OpportunityChewy is looking for a Sr Accounts Payable Specialist to join our team based in Plantation, FL. The Sr Accounts Payable Specialist reports to the Accounts Payable Manager I and is responsible for coding, analyzing, and processing invoices within Chewy’s ERP Systems as well as reconciling high volume vendor accounts. The Sr Accounts...


  • Plantation, United States Chewy Full time

    Our OpportunityChewy is looking for a Sr Accounts Payable Specialist to join our team based in Plantation, FL. The Sr Accounts Payable Specialist reports to the Accounts Payable Manager I and is responsible for coding, analyzing, and processing invoices within Chewy’s ERP Systems as well as reconciling high volume vendor accounts. The Sr Accounts Payable...


  • Plantation, United States FirstService Residential Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) FirstService Residential Specialist, Marketing & Communications in Plantation , Florida Job Overview: Develop and execute marketing strategies to create a...


  • Plantation, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Office Specialist opening with HCA Florida Heart and Vascular Care today and find out what it truly means to be a part of the HCA Healthcare team.This position will travel within the division from Plantation to Margate...

  • Key Account Manager

    5 days ago


    Plantation, United States Hays Full time

    What future do you want to create?At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a...

  • Key Account Manager

    4 days ago


    Plantation, United States Hays Full time

    What future do you want to create?At Hays, we believe in being lifelong partners - to our people as well as our customers. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a...

  • Front Desk

    1 week ago


    Plantation, United States Marriott International Full time

    Additional Information Food and Beverage Job Number 24082387 Job Category Rooms & Guest Services Operations Location Courtyard Fort Lauderdale Plantation, 7780 SW 6th Street, Plantation, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about...

  • Front Desk

    1 week ago


    Plantation, United States Marriott Full time

    **Additional Information** Food and Beverage **Job Number** 24082387 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Fort Lauderdale Plantation, 7780 SW 6th Street, Plantation, Florida, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION...

  • Front Desk

    3 weeks ago


    Plantation, United States Courtyard Fort Lauderdale Plantation Full time

    Additional Information Food and BeverageJob Number 24082387Job Category Rooms & Guest Services OperationsLocation Courtyard Fort Lauderdale Plantation, 7780 SW 6th Street, Plantation, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving guests a...


  • Plantation, United States Hand & Stone Corp Full time

    Benefits: 401(k) Bonus based on performance Employee discounts Flexible schedule Health insurance Opportunity for advancement Training & development Vision insurance The Membership Retention Specialist is responsible for activities related to strengthening customer relationships through member education relative to our Lifestyle Program. Responds to member...


  • Plantation, United States RemX Full time

    Job DescriptionJob DescriptionRemX Staffing is looking for BILINGUAL Customer Service Representatives. This role will take inbound calls to assist people with scheduling regular meal deliveries.Title: Customer Service RepEmployment Type: ContractLocation: Plantation, FL | ONSITESalary: Bilingual Spanish $18/hour Start Date: asapSchedule: Must be open to...


  • Plantation, United States Akraya Inc. Full time

    Primary Skills: Human Resources, Leaves of Absence, ServiceNowContract Type: W2Location: Plantation, FLDuration: 3+ monthsPay Range:$20 - $23 per hourGrow your skills by working with the best in the industryJOB RESPONSIBILITIES:We are seeking a HR Leave Specialist to manage and administer leaves of absence and ADA accommodations in compliance with...