Customer Success Manager

1 month ago


Bernards, United States Lawyer.com Full time
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.

Requirements

  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are essential
  • Experience in managing a diverse portfolio of clients, and their success with our products
  • A communications or marketing degree is preferred

Benefits

  • Very competitive salary and bonuses
  • Stock options
  • Generous vacation policy including up to 8 weeks long service leave
  • Medical, dental and vision healthcare insurance
  • Health-oriented work environment including sit/stand electric desks/treadmills
  • Fun company events, theme Fridays, summer hours, voted a best place to work in NJ
  • Streamlined management reporting and decision making


  • Bernards, United States ProClinical Full time

    Proclinical is seeking a dedicated and dynamic individual for the role of Contractor, Global Development Project Management. This role involves providing project management, project implementation, and change management support for non-drug/study projects. The successful candidate will work closely with senior leaders and project teams, leading projects to...


  • Bernards, United States ProClinical Full time

    Proclinical is seeking a dedicated and dynamic individual for the role of Contractor, Global Development Project Management. This role involves providing project management, project implementation, and change management support for non-drug/study projects. The successful candidate will work closely with senior leaders and project teams, leading projects to...


  • Bernards, United States Regeneron Pharmaceuticals, Inc Full time

    This is a hybrid role which means the colleague must work on-site 3 days a week in either Basking Ridge, NJ or Tarrytown, NY. Remote work is not an option for this role. Using extensive program management knowledge and experience in the drug development industry, the Senior Manager, Development Program Management (DPM) provides operational leadership,...


  • Bernards, United States Regeneron Pharmaceuticals, Inc Full time

    As a Senior Technical Product Manager of ERP Applications, you will grow an organization designed to build the platform and systems that enable product teams to scale and achieve process, technical and digitization excellence. Success will require partnering with key stakeholders to ensure our systems and practices support Regeneron's overall Business and...


  • Bernards, United States Regeneron Pharmaceuticals, Inc Full time

    As a Senior Technical Product Manager of ERP Applications, you will grow an organization designed to build the platform and systems that enable product teams to scale and achieve process, technical and digitization excellence. Success will require partnering with key stakeholders to ensure our systems and practices support Regeneron's overall Business and...


  • Bernards, United States Lawyer.com Full time

    Lawyer.com is looking for a passionate and hardworking Product and Operations Manager to join our team!Lawyer.com, Inc. is a leading online service provider to lawyers and consumers. We manage a leading database of over 2 million lawyers in 60 countries, operate high volume transactional email platforms and handle thousands of calls per week on our custom...


  • Bernards, United States Lawyer.com Full time

    Lawyer.com is looking for a passionate and hardworking Product and Operations Manager to join our team!Lawyer.com, Inc. is a leading online service provider to lawyers and consumers. We manage a leading database of over 2 million lawyers in 60 countries, operate high volume transactional email platforms and handle thousands of calls per week on our custom...


  • Bernards, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game's best talent through the U.S....


  • Bernards, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game's best talent through the U.S....


  • Bernards, United States APR Consulting Full time

    Our client is a worldwide telecommunications company that offers voice, data and video services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security, and control. We are looking for a Sourcing Contract Manager who will work under the direction of multiple Senior...

  • Generative AI

    4 weeks ago


    Bernards, United States InfoPeople Corporation Full time

    This is Right to hire position Gen AI Product Manager - Great role to be part of a Test and Learn Innovation team that embraces emerging technologies such as Gen AI to help empower the business.POC Product roadmap creation, outlining key milestones, features, and timelines for the development and deployment of generative AI technologies.Engage stakeholders...

  • Product Owner

    1 month ago


    Bernards, United States Incedo Inc. Full time

    Product Owner (Journey Mapping & Implementation)Do you have a passion for understanding customer needs and designing seamless digital experiences?We're seeking a talented UX Researcher who aspires to transition into the role of Product Owner (Journey Mapping) to join our expanding team within the Telecom Wireless Business division! In this position, you'll...


  • Bernards Twp, United States Daiichi Sankyo Full time

    Join a Legacy of Innovation 110 Years and Counting! Daiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 100 years of scientific expertise and a...

  • RN Operating Room

    4 weeks ago


    Bernards, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • Regional Director

    3 weeks ago


    Bernards, United States Prudential Financial Full time

    Job Classification:Sales - SalesAt Prudential, we measure our long-term success on our ability to deliver value for shareholders, meet customer needs, and attract and develop the best talent in the industry.  We offer an inclusive work environment where financial professionals and managers can develop to their full potential and strengthen their...

  • Wells Fargo

    7 days ago


    Bernards, United States WELLS FARGO BANK Full time

    Why Wells Fargo:Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to...


  • Bernards, United States Katalyst Healthcares & Life Sciences Full time

    Responsibilities: Collaborate with project team members to architect solutions per Business Requirements. Perform analysis and design (functional/non-functional) activities to create clinical/Regulatory solution landscapes for our Life Sciences Clients. Take complex concepts and articulate them to an audience of varying levels of...


  • Bernards Twp, United States Daiichi Sankyo Full time

    Join a Legacy of Innovation 110 Years and Counting Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities. Summary The Director of Portfolio Management, Global Project Management and Leadership (GPM&L) has a key role to play in supporting Daiichi Sankyo Research and Development...

  • HR Assistant

    4 weeks ago


    Bernards, United States Solomon Page Full time

    Our client is seeking a Human Resource Assistant to join their team in Liberty Corner, NJ. The Human Resource Assistant will perform administrative tasks and services to support effective and efficient operations of the human resource department.Pay rate: $21 per hour20-30 hours per week3 days in office (may have some time worked from home also)...

  • HR Assistant

    4 weeks ago


    Bernards, United States Solomon Page Full time

    Our client is seeking a Human Resource Assistant to join their team in Liberty Corner, NJ. The Human Resource Assistant will perform administrative tasks and services to support effective and efficient operations of the human resource department.Pay rate: $21 per hour20-30 hours per week3 days in office (may have some time worked from home also)...