Patient Service Specialist

Patient Service SpecialistJoin Cleveland Clinic's Akron General Summit Medical Office Building located in Fairlawn, Ohio, and become a part of one of the most respected healthcare organizations in the world. Mercy Hospital Health Center of North Canton is part of Mercy Hospital, which officially became a full member of the Cleveland Clinic Health System in 2021. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. In this role, you will act as a medical secretary and perform duties such as answering the phone, checking patients in and out, and scheduling testing. You will also float to cover registration check in and out. This position is above and beyond a typical Medical Secretary, allowing you to have plenty of opportunities to learn and enhance your skills. It is also a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. A caregiver in this position works Monday-Friday from 8:30AM - 5:00PM. A caregiver who excels in this role will:Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.Investigate, triage and resolve patient issues using the established HEART model.Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.Enter and maintain confidential patient information.Recruit, enroll and educate patients on MyChart and Appointment Pass.Minimum qualifications for the ideal future caregiver include:High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's DegreeAbility to perform basic math sufficient to process insurance co-paysPreferred qualifications for the ideal future caregiver include:Knowledge of medical terminologyAbility to type a minimum of 30 words per minute or demonstrable personal computer keyboard skillsMedical backgroundPhysical Requirements:Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing, walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced, hectic environment.Ability to lift and transport up to 25 pounds.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.Pay Range:Minimum hourly: $15.75 Maximum hourly: $21.65The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities