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Operations Manager

3 months ago


Ypsilanti, United States FSS Technologies Full time

POSITION SUMMARY

The Operations Manager – Security Systems at FSS Technologies will oversee installations, services, and inspections for our comprehensive security systems, including surveillance, access control, audio and video, intercom systems, fire alarms, intrusion, and residential security systems. This role ensures projects are completed on time and within budget while maintaining high standards of safety and quality. You will lead a team of professionals, manage resources, and develop employee capabilities, contributing to the overall efficiency and success of the company.


ABOUT FSS TECHNOLOGIES

We are FSS Technologies, we provide technology-leading solutions for surveillance, access, audio and video, intercom systems, fire alarms, intrusion, and residential security and we are growing by the day. Our mission is to protect lives and property through industry-leading life safety and electronic security solutions. We are Accountable and Results-Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we have Integrity, are Honest, and Professional.


PERFORMANCE OBJECTIVES

  • Ensure installations, services, and inspections are started and completed on time.
  • Coordinate with installation managers and schedules installations effectively.
  • Lead and mentor a team of operators and laborers, fostering skill development and growth.
  • Manage the performance of the installation, service, inspection coordinators, and warehouse manager.
  • Ensure all necessary equipment and parts are ordered and in stock.
  • Maintain inventory control and efficient use of materials.
  • Conduct start/stop meetings to ensure clear communication of project goals and tasks.
  • Ensure proper documentation and closing of service tickets.
  • Adhere to all OSHA guidelines and ensure team compliance with safety regulations.
  • Ensure all safety precautions are taken to protect team members and clients.
  • Demonstrate proficiency in fire alarm systems, surveillance systems, and access management.
  • Utilize technical knowledge to support installation and service teams.
  • Maintain clear and effective communication with general contractors, owners, and subcontractors.
  • Handle client concerns and ensure customer satisfaction.
  • Track and report on project progress, service ticket completion, and team performance.
  • Implement strategies to improve efficiency and productivity.
  • Work with HR to develop and implement employee training programs.
  • Ensure team members obtain necessary certifications and skills.
  • Address and resolve any issues that arise during installations or services.
  • Ensure timely resolution of equipment or project-related problems.
  • Performs other related duties as assigned.


KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all-inclusive.

  • Ability to lead, motivate, and manage a team effectively
  • Strong organizational skills and ability to manage multiple projects simultaneously
  • Knowledge of security systems, fire alarms, and access control systems
  • Comprehensive understanding of OSHA guidelines and safety regulations
  • Excellent verbal and written communication skills
  • Strong analytical skills and ability to address issues promptly
  • Ability to prioritize tasks and manage time effectively
  • Commitment to maintaining high levels of customer satisfaction
  • Proficiency in managing inventory and ensuring timely procurement of materials
  • Ability to mentor and develop team members’ skills and competencies
  • Keen attention to detail in project execution and safety compliance
  • Ability to adapt to changing project requirements and environments
  • Innovative in managing resources and solving project challenges
  • Strong interpersonal skills to build rapport with team members and clients
  • Adherence to ethical practices and company values


EDUCATION AND EXPERIENCE

  • High school diploma or equivalent; Bachelor’s degree in a related field preferred
  • Minimum of 3-5 years of experience in managing security system installations and services
  • Valid driver's license and clean driving record
  • NICET Certification and OSHA 10 certification preferred


PHYSICAL REQUIREMENTS

  • Ability to move around construction sites, including walking on uneven ground.
  • Capability to lift and carry up to 50 pounds
  • Use of hands for tool maintenance and handling construction materials.
  • Consistent use of PPE for safety
  • Primarily outdoor work with exposure to various weather conditions
  • Position may require travel: Up to 40%
  • Perform work with OSHA required PPE
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements


COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, FSS Technologies recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.