Resale Associate

Resale AssociateThe Resale Associate will support daily operations and teamwork at the Resale Store. The Associate will build relationships with donors, volunteers, and guests while managing operations efficiently. Your tasks include sorting, stocking, and pricing items, adhering to donation policies, and creating a welcoming atmosphere. Key duties involve collaborating with team members, handling sales transactions, maintaining store cleanliness, providing information about the Resale Store and Community Action House services, and upholding organizational standards for a positive work environment.Responsibilities & Essential DutiesCultivate relationships with donors, volunteers & guests.Understand and comply with the policies and procedures of the Resale Store and Community Action House.Independently perform daily tasks and processes such as accepting donations, sorting, stocking, pricing, merchandising, and greeting guests.Evaluate the usefulness of donated items for resale, repair, repurposing, and recycling based upon established processing guidelines.Achieve goals by completing daily, weekly, and monthly Store operation tasks.Contribute to a healthy, productive, and supportive work environment.Collaborate with team members to achieve store objectives and improve efficiency.Promote Community Action House's mission and opportunities to give in-kind and financially.Communicate store policies with guests.Escalate guest complaints to an appropriate staff member or supervisor.Operate point of sale (POS) system and handle cash.Answer general questions about the Resale Store and Community Action House services and programs.Maintains cleanliness and tidiness of all public and team-only spaces in the Resale Store.Other duties as assigned.Supervision ReceivedSpecific Direction: Receives detailed work instructions or guidance for performing repetitive tasks. Supervisor monitors progress and provides feedback or correction as needed to ensure that tasks are completed according to expectations.Education & ExperienceNo prior experience requiredHigh School Diploma required; or in place of a degree, equivalent years of experienceBilingual Spanish proficiency preferredQualificationsPrior experience in retail or customer service, preferred.Technology skills proficient to operate retail and office technology such as POS systems, printers, and copiers.Familiarity with GSuite applications including Google Docs, Sheets, Calendar, and Email.Ability to anticipate and fulfill customer needs.Demonstrate a genuine passion for our mission and a commitment to upholding our team's values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.Ability to work effectively in collaboration with diverse groups of people.Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture.Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.Physical RequirementsFrequently work in stationary positionContinuously move about work areaContinuously use hands/fingers to handle or feelContinuously reach with hands and armsOccasionally ascend/descend (stairs/ladder/etc.)Frequently bend, stoop, kneel, crouch, or crawlContinuously use eyesight clarity/accuracy or visual perceptionContinuously read and understand written wordFrequently operate computer and general office machinesOccasionally work outside in variable weather conditionsOccasionally operate machines: Pallet Jack, CompactorContinuously ability to push, pull, and lift up to 50 poundsOther FactorsAccess to consistent and reliable transportationEvening hours regularly, on a rotating scheduleWeekend hours regularly, on a rotating scheduleInterviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.Equal Opportunity EmployerCommunity Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.