Leasing Associate

2 weeks ago

Tampa, United States Northwood Ravin Full time
Job Details

Job Location
Novus Westshore - Apartment Community - Tampa, FL

Position Type
Full Time

Education Level
High School

Travel Percentage
Up to 25%

Job Shift
Any

Job Category
Sales

Description

POSITION OVERVIEW

The Leasing Associate is responsible for leasing, marketing, and maintaining positive resident relations of multi-family residential apartments. As the front line of the community office, Leasing Associates will provide customer service to current residents, potential residents, business partners and neighborhood partners.

LOCATION

Tampa, FL - Novus Westshore Apartments

POSITION AUTHORITY

The Leasing Associate does not have direct authority over any team member.

ESSENTIAL FUNCTIONS
  • Represent the company in a professional manner at all the times. Exemplary customer service, attitude, and professionalism are paramount.
  • Greet prospects and qualify by covering all criteria. Record all prospect visits and initial.
  • Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits.
  • Assist prospect in completing application and secure deposit.
  • Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
  • Maintain follow up communication via email and telephone.
  • Ensure apartment is ready for resident to move-in.
  • Prepare lease and assist resident with lease execution. Orient new residents to community.
  • Inspect models and available "market ready", communicate related service needs to Property Manager.
  • Assist in monitoring renewals and lease expiration dates.
  • Distribute and follow-up on renewal notices.
  • Monitor advertising effectiveness and update all online marketing outlets. Gather information about market competition in the area and file.
  • Participate in outreach marketing activities on a regular basis to obtain prospective residents.
  • Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.. Maintenance of signs for appearance and visibility is a daily activity.
  • Conduct market surveys and shop competitive communities.
  • Consistently implement policies of the community.
  • Complete appropriate application processing paperwork and input all prospect, applicant, and resident information into leasing software system accurately and on a timely basis.
  • Maintain current resident files.
  • Receive all telephone calls and in-person visits.
  • Patiently and empathetically listen to resident requests, concerns and comments.
  • Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc.
  • Maintain open communication with all community team members.
  • Contribute to cleanliness and curb appeal of the community on continuing basis.
  • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

Qualifications

Desired Skills
  • Demonstrate an ability to support and contribute to community team.
  • Demonstrate strong oral and written communication skills.
  • Operate Microsoft Office including Word, Excel and Outlook, community software.
  • Must possess a positive attitude and the ability to smile under all circumstances.
  • Participate in training in order to comply with new or existing laws.
  • Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
  • Comply with expectations as demonstrated in the employee handbook.
  • Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
  • Learn and ensure compliance with all company, local, state and federal safety rules.
  • Ensures that unsafe conditions are corrected in a timely manner.
  • Comply with expectations as demonstrated in the Employee Handbook.

Minimum Qualifications
  • High School degree or equivalent
  • 2+ years experience in customer service
  • Must obtain The Fair Housing Certification within 30 days of hire or prior to interacting with prospective residents
  • Must be able to work a flexible schedule; including evenings and weekends
  • Successfully pass a drug screen
  • Valid Driver's License

Preferred
  • National Apartment Leasing Professional (NALP)
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