Director of Organizational Effectiveness

Director Of Organizational EffectivenessThe Director Of Organizational Effectiveness serves as a strategic partner and operational integrator to the Account Director, ensuring clarity, alignment, and execution across a multi-region portfolio. This role is responsible for building and maintaining the account's operating rhythm, driving cross-functional alignment, and translating priorities into action through systems, structure, and disciplined program execution. This leader acts as the connective tissue across Operations, Finance, HR, and leadership, ensuring that information flows effectively, decisions are supported with data and narratives, and major initiatives are delivered consistently and predictably. The role requires exceptional judgment, maturity, and the ability to manage sensitive information while strengthening organizational cohesion and executive preparedness.Key ResponsibilitiesStrategic Operating Rhythm & Leadership AlignmentPartner with the Account Director to identify risks, prioritize competing initiatives, and ensure organizational resources remain aligned to the highest business value.Build and own the governance calendar, leadership cadences, QBR operating rhythm, and executive alignment routines for the Global Integrated Solutions organization.Develop briefing documents, pre-reads, decision narratives, and talking points that equip leaders to make high-quality, informed decisions.Maintain and evolve the account's KPI frameworks, dashboards, and issue-tracking mechanisms to strengthen visibility and predictability.Design program plans, execution trackers, risk/issue logs, communication plans, and cross-functional workstreams that ensure timely and measurable delivery.Conduct deep-dive assessments to uncover operational gaps, process inefficiencies, or misaligned spend; develop corrective action paths.Translate complex program requirements into scalable SOPs, workflows, and repeatable systems adopted across hundreds of sites globally.Executive Advisory & Strategic Decision SupportServe as a strategic advisor to the Account Director; provide objective analysis, synthesize competing viewpoints, and recommend options with clear impacts and risks.Maintain high confidentiality around staffing, performance, organizational changes, and sensitive communications.Partner across Operations, Finance, HR, and TA to ensure cross-functional alignment and seamless execution of account deliverables.Draft executive communications, account-wide messaging, quarterly updates, and leadership briefings.Consolidate complex data sets and operational insights into clear, concise, actionable narratives for senior leaders.Ensure all communications reflect the voice, priorities, and strategic direction of the Account Director.Process Optimization & Operational ResponsibilitiesCreate and optimize workflows, SLA frameworks, intake processes, and governance systems that increase speed, reduce errors, and improve predictability.Lead cross-functional adoption of tools (e.g., Asana, Smartsheet, Air Tables, Power BI, analytics dashboards) to strengthen accountability and transparency.Conduct recurring operational audits to proactively identify gaps, inefficiencies, or risks requiring leadership attention.Support the uplift and effectiveness of teams, and cross-functional contributors; coach stakeholders to operate with clearer expectations and higher execution discipline.Strengthen cross-team collaboration by establishing communication channels, structured workflows, and predictable escalation paths.Champion a culture of preparedness, accountability, and operational excellence across the account.Ensure executive meetings, QBRs, summits, and offsites are fully prepared with aligned narratives, cross-functional materials, and decision-ready content.Optimize the Account Director's strategic calendar to ensure time, focus, and prioritization align to business impact.Coordinate complex multi-stakeholder events and leadership sessions with clear objectives, agendas, and post-session action tracking.Lead planning and coordination for executive summits and client engagements to ensure that agendas support operational priorities and stakeholder engagement.Qualifications8+ years in Chief Of Staff, Program Management, Strategic Operations, or Executive Operations roles supporting senior leaders. Demonstrated success leading high-impact, cross-functional programs across large, complex organizations. Exceptional written communication skills; able to craft narratives, decision documents, and executive-level materials. Strong systems thinking with the ability to design scalable processes, governance structures, and operating rhythms. High judgment, discretion, and ability to navigate sensitive organizational matters. Strong analytical capability; proficiency with workflow tools and operational dashboards. Bachelor's degree required; Master's degree or Executive Leadership certification preferred.CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Director Of Organizational Effectiveness position is $130,000.00 annually and the maximum salary for the Director Of Organizational Effectiveness position is $160,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).