Night Auditor

Night Front Desk ManagerThe Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the social hub for great food, fun, and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues, and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire development is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.Job DescriptionTo oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.ResponsibilitiesPreparation of daily reports and distribution as directed.Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.Conduct back up procedures for Epitome and drop tape nightly.Handling Express checkouts ensuring their completion.Completion of third shift Night Audit checklistBalancing of daily postings and revenue.Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails.Understanding of all front office standards and assist in solving deficiencies.Documenting errors made by cash handling auditors.Prepare In-house allowance and adjustment spreadsheets each day.Prepare and send out the DAR to appropriate team members.Balancing of daily posting and revenue, and resolution of inaccuracies.Ensuring nightly transmission of credit cards through IPU and Epitome.To be thoroughly acquainted with all check-in and check-out procedures and policies.To be a main liaison between guest and the hotel.To appropriately protect confidential guest information and guest room key access according to front office SOP's.To be thoroughly acquainted with PBX Operator duties.Be familiar with emergency procedures and Alarm System in the PBX department.Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard.Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)To be familiar with local attractions and businesses (to include, Museums, Restaurants, Malls)Aid guests in locating other areas of the hotel (walk them to destination if possible)Familiarity with parking validation procedures and Good Night's Rest PolicyEffectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radioBe actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.Deliver personalized, memorable guest experiences by utilizing the Power of One.QualificationsExcellent customer service and problem solving skillsMust have strong communication, computer and organizational skillsMaintain a professional business appearance, attitude, and performancePrior guest service experience required, preferably hotel front office experienceMust be able to work a variety of shifts, including weekends and holidays.Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.