Associate Team Leader

Associate Team LeaderOur company at H&R Block believes in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.A typical day... Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You'll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April. It would be even better if you also had experience supervising or managing people and a history of delivering outstanding customer experiences.What you'll bring to the team...Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R BlockExecute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessaryServe as point of contact for onsite escalated client service concernsEnsure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessaryLead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experienceLead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goalsLead daily huddles and communicate essential information to office associatesYour expertise...Prior experience working in customer service or similar roleStrong organizational skills and ability to plan and manage day-to-day office operationsCustomer-centric mindset and strong communication skillsComputer proficient with the ability to use MS OfficeDemonstrated ability to work independently with minimal supervisionAble to work a flexible work schedule of 40 hours per week and flexibility based on business needsHigh school diploma / equivalent or higherWhy work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.Employee Assistance Program with Health AdvocateWellbeing program, BetterYou, to help you build healthy habitsNeurodiversity and caregiver support available to you and your familyVarious discounts on everyday items and servicesBenefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase PlanThe community you will join: At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.