Welfare Supervisor

Description

Waukesha County‘s Department of Health & Human Services is recruiting for an Afterhours Child Welfare Supervisor to join it‘s team This position is located in the Child & Family Division in the Afterhours Unit.

Child and Family Services‘ purpose is to serve individuals and families of Waukesha County by providing quality and professional services. We strive to use the many formal and natural supports within families and our community to keep children in their home whenever safely possible. We value collaboration and coordination with the families we serve, community professionals, and within the Department to implement effective prevention and intervention strategies. We are committed to providing the appropriate level of intervention and protection, while encouraging families to utilize their strengths toward independence and self-sufficiency whenever possible. While adhering to legal mandates, our work will be conducted in an atmosphere of respect, compassion, and confidentiality.

As the Afterhours Supervisor, you will play a pivotal role in guiding and supporting a team of dedicated social workers that function outside of normal Health and Human Services business hours and are responsible for the safety and well-being of children, families, and the community under Wisconsin Statutes Chapters 48 and 938 and related State mandates. In this dynamic position, your role will be multi-faceted. Here are some key responsibilities:

• Safety:
  • Screen reports of child abuse/neglect in compliance with Access and Initial Assessment Standards.
  • Supervise and support social worker response to law enforcement to make custody decisions for youth.
  • Supervise and support social worker response to CPS reports that identify present or impending danger and implement an appropriate response to assure child safety.
  • Act in the capacity of Juvenile Court Intake when deciding to take a child/youth into Temporary Physical Custody.

Team Leadership and Mentoring:

• Manage, mentor, and recruit a team of Afterhours Social Workers.
• Create and maintain a schedule that assures Afterhours shifts are covered.
• Provide guidance, support, and encouragement.
• Step up to tackle complex situations, acting as a mentor and problem-solver.

Professional Development:

• Conduct ongoing coaching, assessment, and training for staff.
• Foster a positive work environment that promotes growth and learning.
• Encourage continuous improvement and best practices.

Collaboration and Multidisciplinary Engagement:

• Collaborate with law enforcement, Crisis, other Health and Human Services Divisions, and community partners.
• Work in concert with the dayshift Intake Supervisor, Youth Justice Supervisors and CPS Supervisors to ensure consistency of practice, customer service and responsivity.

Advocacy and Family-Centered Approach:

• Advocate for family rights and well-being.
• Use the least restrictive means necessary to assure child and community safety.
• Value family voice in the service delivery process.
• Maintain knowledge of relevant laws related to child abuse and neglect and Youth Justice.
• Maintain knowledge of community resources and services.

To thrive in this role, you‘ll need:

• A passion for social work and a commitment to making a difference.
• Job experience which includes providing services under Wisconsin Statutes Chapters 48 and/or 938
• Strong communication, leadership, and organizational skills.

Why Join Our Team?

• Impact: You‘ll directly influence the lives of children, youth, and families.
• Growth: Opportunities for professional development through internal and external trainings
• Collaboration: Work alongside dedicated professionals who share your passion.
• Meaningful Work: Every day you‘ll contribute to positive change in the community.
• Supportive Culture: Regular support from the Division Coordinator and Manager and join a fantastic leadership team with extensive knowledge of all aspects of child welfare.

Work Schedule is primarily four 10hr shifts; Tuesdays: 4pm to 2am & Wednesday through Friday from 2pm to 12am with some flexibility required. There is also the potential for limited weekend or holiday coverage in rare instances that shifts go unfilled. Opportunity to work remote up to 50% of a pay period after certain requirements are met.

Waukesha County offers a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards. Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee‘s wellness and health, including an on-site health & wellness clinic.

Prior to hiring, the successful candidate will be subject to work/education/certification reference(s) verification, a criminal background and driver‘s license check.
Example of Duties

Under direction, to perform work involving the supervision of unit staff in implementing, monitoring, and evaluating human service programs; and to perform other duties as required.

1. Supervises unit staff, manages unit workload, and reviews day-to-day determinations made by unit staff on client needs, eligibility for services, treatment plans, funding issues, and appropriate placements, in accordance with state and federal standards.
2. Provides oversight and direction to staff in responding to crisis and emergency situations which involve the health and safety of vulnerable populations.
3. Provides program monitoring of contracted services for the unit to ensure contract compliance within budget constraints.
4. Evaluates program effectiveness on a client specific basis, resolves problems between staff and contract agencies, recommends corrective action if warranted, and gathers information for development of new services to meet changing needs.
5. Participates in the evaluation of unit program operation for compliance with federal, state, and local laws, regulations, and codes to ensure certification and funding.
6. Selects and evaluates unit staff and makes recommendations on other personnel related activities.
7. Develops, coordinates, and presents in-service training and staff development programs and orientation on new regulations impacting the unit.
8. Assists in budget preparation for the unit and in grant application preparation to gain program funds for unit needs.
9. Assists in preparation of requests for proposals by gathering historical and statistical data; evaluates vendors and makes recommendations concerning their selection.
10. Serves as liaison between the unit and the courts, law enforcement agencies, professionals, community groups, schools, and the general public.
11. Serves on advisory committees for the unit and acts as a consultant to provider agencies.
12. Consults with other unit supervisors regarding clients‘ needs, available services, and future impact on the unit in order to provide for continuity of cases.
13. Performs emergency government duties as assigned in event of Waukesha County Emergency Government declaration.
14. Establishes and maintains effective working relationships with staff, clients, community and social agencies, businesses, and the general public.
15. Performs other duties as required.
    
    

QUALIFICATIONS
Essential Knowledge and Abilities

1. Considerable knowledge of the principles, practices, methods and techniques used in providing human service programs.
2. Considerable knowledge of the role of human service programs and the objectives of a public agency providing these services.
3. Considerable knowledge of social, medical, and rehabilitative issues such as family disorganization, child maltreatment, poverty, unemployment, alcoholism, drug addiction, mental illness, developmental disability, and their effect on the individual and family.
4. Considerable knowledge of federal, state, and local laws, rules and regulations concerning the operation of human service programs specific to the population served.
5. Considerable knowledge of administrative, managerial, and supervisory principles and practices.
6. Considerable knowledge of revenue sources including third party insurance reimbursement regulations and processes.
7. Working knowledge of computerized department program software, including electronic health record, Internet access, and database, spreadsheet and word processing programs.
8. Working knowledge of contract management, monitoring and evaluation.
9. Working knowledge of budgeting, planning, and analytical methods and techniques.
10. Working knowledge of community resources relating to populations served.
11. Working knowledge of confidentiality statutes and requirements, including the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
12. Ability to plan, assign, supervise, and evaluate the work of others.
13. Ability to utilize word processing, database and spreadsheet programs.
14. Ability to interpret and apply agency rules, directives and policies.
15. Ability to establish and maintain effective working relationships with staff, clients, community and social agencies, businesses, and the general public.
16. Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.
17. Ability to plan, develop, implement, and evaluate programs for client services and referrals.
18. Ability to make effective decisions on service intervention in a crisis-oriented environment.

Minimum Qualifications

You must meet these minimum Training and Experience requirements:

1. a. Graduation from a recognized college or university with a bachelor‘s degree in social work, sociology, psychology, or a closely related field.
   
   OR
   
   b. For work assignments in the Clinical Division, a master‘s degree in social work, sociology, psychology, or a closely related field is required. Possession of an unrestricted license by the State of Wisconsin as a mental health or substance abuse provider.
2. Three (3) years of responsible professional work experience in social work or counseling in a human service agency.
3. A master‘s degree from a recognized college or university in social work, sociology, psychology, or a closely related field may be substituted for one (1) year of the required work experience.

Supplemental Information

About Us:
Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of ‘Leading the Way‘, we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves ‘Is there a better way?‘

Location:
Located in the City of Waukesha, our campus offers an on-site cafe and fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO/AA:
Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities for minorities, women, and persons with disabilities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.

For further information visit: The County does not sponsor applicants for work visas.Applicants must be currently authorized to work in the United States on a full-time basis.

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