Store Manager

Store ManagerCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to lastfor you to be yourself in.Coach is part of the Tapestry portfolioa global house of brands committed to stretching what's possible.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.Selling and ServiceUnderstands organizational objectives and makes decisions that align with company priorities and valuesEndorses, models, and develops team to deliver Coach's selling and service expectationsManages sales strategies, initiatives, and growth across all categoriesFlexes store business strategies and personal selling techniques to contribute to overall store and financial resultsMaximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customersSales/productivity goals: sets and communicates goals for the team, tracks store's performance at all times and achieves sales through teamProductivity ManagementHolds the management team accountable for floor supervisor productivity, personal productivity, and management contributionTakes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goalsDrives business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customersClienteling StrategyDevelops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectivesUnderstands changes in the local market with potential impact on business performance and supports the execution of local sales strategies and tacticsBrand AmbassadorActs as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives)Coaches the team on how to incorporate trends into their selling experience with customersInfluences customer's purchase decisions by balancing patience and assertivenessSensitive to customer and team's needs and tailors approach by reading cuesResolves customer problems and meets customer needs in a timely manner through solution-oriented and forward-thinkingEncourage TeamEncourages team to build long-term relationships with customers to drive businessDevelops both self and individual product knowledge skills and remains aware of current collectionsProtects and drives the needs of the business at all timesUnderstands the positive sales impact staffing has on the business; recruits and hires accordinglyCoaches, develops, and motivates the team on a daily, weekly, and monthly basis to meet goals and utilizing company toolsWorkplace and EnvironmentCreates enthusiasm and positivity for a shared vision and missionLeads by exampleDemonstrates confidence when leading the team and managing the storeTakes initiative; has a high level of ownership and accountability for results of self and othersApproaches challenges in direct and timely manner and takes action to course correct in the moment when appropriateBuilds trusting relationships with peers and teamActs as an advocate for the team and BrandWorkplace and Environment (continued)Is adaptable and flexible to changeSwitches gears based on the needs of the business both seamlessly and proactivelyWelcomes feedback and adapts behaviors as appropriateMaintains a calm and professional demeanor at all timesFosters an environment of teamwork and collaborationCreates short and long-term strategies to achieve personal metrics and performanceUses available resources to make informed decisions and takes appropriate partners when necessaryUtilizes company tools to keep self-informedDelegates and empowers othersRecognizes and values individual performance and communicates appropriatelyEvaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staffResolves performance problems using appropriate communication, coaching, and counseling techniquesCreates a talent bench strength by actively recruiting and interviewing candidatesRecruits, interviews, selects, onboards, and retains top talentAcknowledges and reinforces the importance of how all roles contribute to the success of the storeOperationsManages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources, and loss preventionDemonstrates strong business acumen; strategically forecasts, plans, and budgets to the needs of the business (i.e., payrolls, staffing, etc.)Writes schedules to maximize business by scheduling the right people, right place, right timeInteracts and communicates with supervisor(s) on a regular basis to keep them informedMaintains interior and exterior upkeep of the building with partnership from the corporate officeUnderstands and uses all retail systems and reporting toolsAdheres to all retail policies and procedures including POS and Operations proceduresLeverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goalsAdditional RequirementsExperience: 1 to 3 years of previous Store Manager experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.Education: High school diploma or equivalent; college degree preferred.Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook). Experience using retail systems (i.e., labor management, inventory systems, sales reporting, etc.)Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.)Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.Coach is an equal opportunity and affirmative action employer.Our Competencies for All EmployeesCourage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and