Patient Access Supervisor

7 days ago

Annapolis, United States Luminis Health Full time

Patient Access Supervisor | Luminis Health


Join our team at Anne Arundel Medical Center (AAMC) and make a meaningful impact as a Patient Access Supervisor. Be a key player in ensuring high-quality service for patients and customers.


Here's why you should apply:

  • Leadership Opportunity: Take charge as a supervisor, guiding a dedicated team in patient registration.
  • Training and Development: Oversee orientation and training for new hires, fostering continuous growth and competence.
  • Collaborative Environment: Work closely with departments like Care Management, Patient Financial Services, and Medical Records for seamless operations.
  • Hands-On Engagement: Be actively involved in the registration process, providing support wherever needed.
  • Career Growth: Align your daily efforts with department goals and contribute to the annual success of the team.


Essential Job Duties:

Supervision and Compliance:

  • Supervise activities and personnel in assigned Registration areas, ensuring compliance with laws and regulations.
  • Develop and enforce new processes/procedures for standard work, maintaining adherence to departmental policies.

Training and Evaluation:

  • Oversee orientation and training for new hires, ensuring comprehensive training in all job aspects.
  • Complete performance evaluations and corrective action plans as assigned by the Director.

Accuracy Monitoring:

  • Monitor and audit the accuracy of information obtained by Registrars.
  • Ensure accurate collection of all registration documentation.

Relationship Building:

  • Foster a good working relationship with staff and collaborate closely with Care Management, Patient Financial Services, and Medical Records.

Hands-On Support:

  • Actively participate in the registration process, providing assistance as workload demands.

Communication and Reporting:

  • Keep superiors informed of significant matters and keep staff updated on system changes or compliance issues.
  • Submit regular progress reports and provide direct follow-up with staff to address problem areas.

Staffing and Scheduling:

  • Ensure adequate staffing and scheduling, collaborating with the Director to evaluate needs.
  • Prepare payroll for Director review and approval.

Goal Alignment:

  • Align daily work efforts to meet the annual goals of the department.

Additional Duties:

  • Perform other job duties as assigned by the Director of Patient Access.


Educational/Experience Requirements:

  • Education: High School Diploma or Equivalent.
  • Experience: 5 years Hospital or Medical Office experience related to Registration and/or Billing.
  • License/Certifications: CHAA, required. CHAM, preferred or obtained within 1 year.

Knowledge, Skills, Abilities:

  • Strong data analysis skills.
  • Excellent oral and written communication skills.
  • Epic-EMR knowledge.
  • Knowledge of Insurance and Medical Terminology.
  • Basic LEAN understanding.
  • Requires knowledge of State and Federal rules and regulations.
  • Typing speed of 50 WPM.


About Luminis Health:

Luminis Health, a newly integrated health system formed in 2019, serves residents of Anne Arundel County, Prince George’s County, Calvert County, and Maryland’s Eastern Shore. Comprised of Anne Arundel Medical Center (AAMC), Doctors Community Medical Center (DCMC), J. Kent McNew Family Medical Center, and Luminis Health Clinical Enterprise (LHCE), the health system includes 635 licensed beds, more than 6,400 employees, 1,800 medical staff and 1,300 volunteers. The new health system includes more entry points for coordinated care across the region, improved access to care close to home, enhanced quality and improved health outcomes. LHCE is comprised of multi-specialty practice groups, ambulatory sites and clinics, physician practices and clinical service lines.


Luminis Health is an Equal Opportunity Employer (EOE)

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