Manager, Chief of Staff

Manager, Chief Of StaffEver since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud. Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One's pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face things like data publishing, data consumption, data governance, and infrastructure management we've built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. As a Manager, Chief Of Staff at Capital One Software, you will be challenged to excel and lead alongside smart and passionate people. You will capitalize on the opportunity to be at the forefront of driving a major transformation that directly impacts Capital One's bottom line. You are comfortable with technology, able to translate technical concepts into business value, and skilled at navigating multiple domains with a growth mindset. You will take on important and exciting responsibilities from day one, working with key stakeholders across the company, managing complex business programs, and establishing effective frameworks for success. Finally, you are an exceptional communicator, capable of building positive relationships and influencing stakeholders to drive program delivery.General Responsibilities:Responsible for streamlining operations within the Software division by identifying, prioritizing, and resolving bottlenecks. The Manager, Chief Of Staff will lead efforts to adapt and optimize existing processes for a SaaS business model, ensuring sustainable and scalable solutions.Actively identify, evaluate, and diagnose processes hindering Software division efficiency, using intellectual curiosity and collaboration and document practical, data-driven solution proposals.Define clear problem statements and develop comprehensive solution strategies to resolve legacy process bottlenecks and operational challenges.Ensure all implemented solutions are sustainable, scalable, and support future organizational growth.Collaborate and communicate effectively with stakeholders across all levels (Software, Enterprise, Go-To-Market, Product, Tech, Operations) to secure buy-in, manage expectations, and influence project outcomes.Navigate cross-functional domains with a growth mindset, continuously learning new technologies to offer strategic insights and apply exceptional influencing abilities to drive project delivery.Lead comprehensive problem-solving efforts for additional needs or challenges encountered throughout the project lifecycle.Showcase a proven track record for problem solving, quickly establishing frameworks, designing and managing complex, dynamic project plans, adapting to changing requirements/priorities, and executing effective risk mitigation to keep projects on schedule.Basic Qualifications:Bachelor's degree or military experience. At least 5 years of project management experience.Preferred Qualifications:Masters/MBA degree. 7+ years of project management experience within a highly regulated industry. PMP, Lean, Agile or Six Sigma certification.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (regardless of location): $144,000 - $164,400 for Manager, Chief of StaffMcLean, VA: $158,400 - $180,800 for Manager, Chief of StaffRichmond, VA: $144,000 - $164,400 for Manager, Chief of StaffCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.