Representative, Customer Service-FLL

2 days ago

Fort Lauderdale, United States BBA Aviation Plc. Full time
JOB DESCRIPTION

Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.

A CSR is expected to:

  • Work as part of a team to provide everyone with a friendly welcome to Signature.

    Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.
  • Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Signature services.
  • Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
  • Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
  • Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by Signature's customers and other visitors.
  • Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
  • Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.

    Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
  • Assist pilots with access to airport and weather information, portals and computers.
  • Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
  • Abide by emergency response procedures when/if critical events occur.
  • Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Exhibit a positive attitude, consideration and courtesy to everyone at all times.
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.

RESPONSIBILITIES

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Operate a multi-line telephone and use the company-approved greeting.
  • Drive cars, vans or other shuttles in some locations, where applicable.
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
  • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
  • Ability to read small print.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment.

QUALIFICATIONS

To qualify for this position, applicants and those in the role must have:

  • High School diploma or general education degree (GED)
  • Minimum of 18 years of age.
  • A valid state license is required where applicable (based on locations where driving is required).
  • A professional appearance
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.
  • Must be legally authorized to work in the country of employment.
  • Ability to successfully and timely complete Signature's training programs
  • Ability to use a computer and email, including passing computer-based training modules.
  • Strong verbal and written English communication skills.
  • Ability to work flexible schedules and in various weather conditions.
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
  • Preferred: knowledge of radio procedures and protocols.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

ABOUT US

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Tuition reimbursement
  • Training and Development
  • Employee Assistance Program (EAP) & Perks
Learn More

  • Representative, Customer Service-FLL

    2 months ago

    Fort Lauderdale, United States Signature Aviation Full time

    Signatures Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serve Customer Service, Representative, Customer, CSR, Retail, Airline

  • Restaurant Host

    1 week ago

    Fort Lauderdale, Florida, United States Anthony's Coal Fired Pizza - Ft Lauderdale-Near FLL Airport Full time

    Unlock a dynamic career at Anthony's Coal Fired Pizza, where we're passionate about serving fresh ingredients and hot hospitality. As a Restaurant Host / Takeout Representative, you'll be the first point of contact for our guests, ensuring an exceptional dining experience from start to finish.Job OverviewAward-winning Anthony's Coal Fired Pizza is seeking a...

  • Representative, Customer Service-FLL

    3 months ago

    Fort Lauderdale, United States BBA Aviation Plc. Full time

    JOB DESCRIPTION Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...

  • Customer Service Representative

    6 months ago

    Fort Lauderdale, United States EMCOR Group Full time

    Are you seeking a dynamic role that requires experience, critical thinking, and a passion for customer service excellence? The Customer Service Representative position is an opportunity to thrive in a multidimensional role that encompasses not only c Customer Service, Customer Service Representative, Sales Representative, Service Manager, Representative,...

  • Customer Service Representative

    2 months ago

    Fort Lauderdale, United States Venture Tech Solutions, Inc. Full time

    Position: Customer Service RepresentativeSummary for Customer Service Representative Work with the clients and mutual creditors of Consolidated Credit Solutions in the areas of consumer credit and personal finance. Consolidated Credit, a non-profit organization, is a 30-year industry leader providing financial counseling and debt management services...

  • Customer Service Representative

    6 days ago

    Fort Lauderdale, United States Mr. Handyman International, LLC Full time

    As an Office Professional. Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals. Making Recommendations and Managing Expec Customer Service Representative, Customer Service, Customer Experience, Representative, Field Technician,...

  • Customer Service Representative

    1 month ago

    Fort Lauderdale, United States County of Broward Florida Full time

    Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered. The Broward County Bo Customer Service, Customer Service Representative, Representative, International, Evaluation, Operations,...

  • Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States The Children's Place Full time

    The Children's Place is seeking a talented and customer-focused Customer Service Representative to join our team in Sunrise, Florida. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering questions about products, and resolving customer complaints.You will also be responsible for maintaining a...

  • Senior Service

    2 weeks ago

    Fort Lauderdale, United States Clear Full time

    Check out a day in the life at CLEAR in the video above.The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members. What You'll DoDrive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team...

  • Customer Service Representative

    2 days ago

    Fort Lauderdale, Florida, United States Domino's Pizza LLC Full time

    Job Description: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key...

  • Customer Service Representative

    2 months ago

    Fort Lauderdale, United States Circle K Full time

    Circle K - 901 W Sunrise Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    7 months ago

    Fort Lauderdale, United States Staff My Agency Full time

    Peter Weidinger - State Farm Agency, located in Plantation, FL is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required as we will train the right person with the right skill set!...

  • Senior Service

    2 weeks ago

    Fort Lauderdale, United States Clear Full time

    Check out a day in the life at CLEAR in the video above. The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members. What You'll DoDrive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team...

  • Senior Service

    2 weeks ago

    Fort Lauderdale, United States Clear Full time

    Check out a day in the life at CLEAR in the video above. The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members. What You'll DoDrive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team...

  • Customer Service Representative

    3 months ago

    Fort Lauderdale, United States Cliff Berry Inc Full time

    Are you looking for an opportunity to join an established and stable industry leader that is rapidly growing and where employees are our number one asset? Are you looking for a career that rewards your accomplishments with opportunity and compensation? Do you want to do more in your career? If so we are looking for YOU! Cliff Berry, Inc. is currently looking...

  • Customer Experience Manager

    3 weeks ago

    Fort Lauderdale, United States Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition to...

  • Senior Customer Service Representative

    1 week ago

    Fort Lauderdale, United States Mr. Handyman International, LLC Full time

    As an Office Professional. Office and Lead management - You will hold responsibility for all customer communications while organizing work and managing schedules for our Service Professionals. Manage customer and team expectations - You'll communicat Customer Service Representative, Customer Service, Customer Experience, Representative, Senior, Retail

  • Customer Service Representative

    4 months ago

    Fort Lauderdale, United States U-Haul Full time

    Location: 4747 Nob Hill Rd, Sunrise, Florida 33351 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    5 months ago

    Fort Lauderdale, United States Emcor Inc Full time

    About us: As an $100M full-service commercial air conditioning company, Hill York provides system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems.Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key...

  • Customer Service Representative

    2 days ago

    Fort Lauderdale, United States Contact Center Hiring Full time

    Job DetailsJob LocationFort Lauderdale In Office - Fort Lauderdale, FLSalary Range$14.00 - $16.00 HourlyDescriptionCustomer Service Representative - In Fort Lauderdale, FLWe are in the "People Business". What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it...