Current jobs related to Associate IT Service Delivery Manager - Gaithersburg - designDATA

  • Delivery Associate

    2 weeks ago

    Gaithersburg, Maryland, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Delivery Associate to join our team at Domino's Franchise. As a Delivery Associate, you will be responsible for delivering pizzas and other items to residential and commercial locations on assigned routes.Key ResponsibilitiesDeliver pizzas and other items to customers in a timely and...

  • Delivery Associate

    1 hour ago

    Gaithersburg, Maryland, United States Nothing Bundt Cakes Full time

    Job SummaryThe Nothing Bundt Cakes Delivery Driver is a key member of our team, responsible for delivering orders to our guests in a timely and efficient manner. This role requires a strong commitment to customer satisfaction, attention to detail, and a passion for delivering exceptional service.Key ResponsibilitiesLoading and transporting orders to guests...

  • Delivery Associate

    2 weeks ago

    Gaithersburg, Maryland, United States Domino's Franchise Full time

    Job Title: Delivery Driver Job Summary: We are seeking a reliable and customer-focused Delivery Driver to join our team at Domino's Franchise. As a key member of our delivery team, you will be responsible for delivering pizzas and other items to residential and commercial locations on assigned routes. Responsibilities: * Inspect vehicle before deliveries...

  • Catering Delivery Associate

    5 days ago

    Gaithersburg, Maryland, United States Zifty Full time

    Zifty is a leading food delivery company that has been serving the Atlanta community since 2003. We're looking for a reliable and customer-focused Catering Delivery Driver to join our team. As a Catering Delivery Driver, you will be responsible for delivering food to our customers in a timely and efficient manner. You will be working with a team of...

  • Catering Delivery Associate

    1 week ago

    Gaithersburg, Maryland, United States Zifty Full time

    Zifty: Delivering Excellence in Food Service **About Zifty** Founded in Atlanta in 2003, Zifty has established itself as a leading provider of catering and delivery services. Our award-winning team is dedicated to supporting drivers like no other company can. **Job Summary** We are seeking a reliable and customer-focused Catering Delivery Driver to join...

  • Inventory Management Associate

    3 weeks ago

    Gaithersburg, Maryland, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Inventory Management Associate to join our team at CarMax. As an Inventory Management Associate, you will play a critical role in ensuring our inventory is accurately logged and tracked, and our customers have a seamless experience when browsing our vehicles.Key ResponsibilitiesLog and track...

  • Food Service Associate

    5 days ago

    Gaithersburg, Maryland, United States Ted's Bulletin Full time

    About Ted's BulletinWe're a scratch kitchen restaurant serving fresh, American cuisine with a focus on quality and hospitality. Our menu features a range of options, from classic items to lighter fare, and we're always looking for ways to innovate and improve.Job SummaryWe're seeking an experienced Support team member to join our team. As a Support team...

  • Case Manager

    2 weeks ago

    Gaithersburg, Maryland, United States Service Coordination, Inc. Full time

    About the RoleService Coordination, Inc. is seeking a highly motivated and dedicated Case Manager to join our team. As a Case Manager, you will play a critical role in providing support and services to individuals with Medicaid Home and Community Based services.Key ResponsibilitiesAdvocacy and Support: Advocate on behalf of individuals served, providing...

  • Client Services Associate

    22 hours ago

    Gaithersburg, Maryland, United States BAYADA Home Health Care Full time

    Job Title: Client Services Associate, Home HealthBAYADA Home Health Care is seeking a highly motivated and detail-oriented Client Services Associate to join our team in Montgomery County, MD.This is an exciting opportunity to work in a dynamic and entrepreneurial environment, providing exceptional customer service and quality home care to our...

  • Food Service Associate

    4 weeks ago

    Gaithersburg, Maryland, United States Asbury Communities Full time

    Job OverviewCompany BackgroundAt Asbury, we embrace each day with enthusiasm, fostering an environment filled with joy, opportunities, and a commitment to giving back. Our organization is dedicated to supporting individuals, particularly seniors, in their journey of learning and growth. We take pride in being recognized as a Great Place to Work, where you...

  • Customer Service Associate

    4 weeks ago

    Gaithersburg, Maryland, United States Washluberepair Full time

    Customer Service AssociateAt Washluberepair, we are currently on the lookout for a dedicated individual to join our team as a Customer Service Associate.Why You Should Consider This Role:Flexible scheduling optionsAttractive compensation package with bonusesAnnual salary increasesGenerous Paid Time Off and HolidaysReferral bonuses for bringing in new...

  • Technical Laboratory Services Manager

    3 weeks ago

    Gaithersburg, United States PerkinElmer Full time

    ResponsibilitiesServe as the People and Culture Leader for the TLS teams.Lead the TLS team to ensure the delivery of uninterrupted service to the customers in the lab. To accomplish this, the individual must drive operational excellence by strategically managing resources as well as identifying areas of improvement.Act as first-line supervisor to team...

  • Client Services Associate

    2 weeks ago

    Gaithersburg, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care has an immediate opening for a Customer Success Manager in our Montgomery County Home Health office in Gaithersburg, MD.If you are looking for an exciting career opportunity in a growing industry, this role could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with...

  • Sales Associate

    3 weeks ago

    Gaithersburg, Maryland, United States Hand and Stone Massage and Facial Spa Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Hand and Stone Massage and Facial Spa. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting our spa services, and achieving sales goals.Key ResponsibilitiesProvide an excellent customer experience through...

  • Customer Service Representative

    2 weeks ago

    Gaithersburg, Maryland, United States Miltenyi Biotec Full time

    Job SummaryMiltenyi Biotec is seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and resolve issues in a timely and professional...

  • Client Services Associate

    2 weeks ago

    Gaithersburg, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care has an immediate opening for a Customer Success Manager in our Montgomery County Home Health office in Gaithersburg, MD. If you are looking for an exciting career opportunity in a growing industry, this role could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with...

  • Food Service Associate

    2 weeks ago

    Gaithersburg, Maryland, United States Wal-Mart Stores , Inc. Full time

    About the RoleWe're seeking a skilled and enthusiastic Food Service Associate to join our team at Sam's Club. As a key member of our café team, you'll play a vital role in delivering exceptional customer service and ensuring the highest quality food products are available to our members.Key ResponsibilitiesPrepare and serve a wide range of food products,...

  • Delivery Professional

    2 days ago

    Gaithersburg, Maryland, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly skilled and motivated Delivery Driver to join our team at Domino's Franchise. As a key member of our delivery team, you will be responsible for delivering pizzas and other items to residential and commercial locations on assigned routes.Key ResponsibilitiesDeliver pizzas and other items to customers in a timely and...

  • Delivery Professional

    1 day ago

    Gaithersburg, Maryland, United States Domino's Franchise Full time

    Job SummaryDomino's Pizza is seeking a skilled Delivery Driver to join our team. As a Delivery Driver, you will be responsible for delivering pizzas and other items to residential and commercial locations on assigned routes.Key ResponsibilitiesDeliver pizzas and other items to customers in a timely and efficient manner.Inspect vehicle before deliveries to...

  • AR/AP Manager

    2 weeks ago

    Gaithersburg, Maryland, United States ALTA IT Services Full time

    Job DescriptionJob Title: AR/AP Manager - ERP Software ExpertJob Type: Full-timeLocation: Remote (with occasional on-site visits)Duration: 12 months with option to extendSalary: NegotiableAbout the Role:We are seeking an experienced AR/AP Manager to join our team at ALTA IT Services. As an AR/AP Manager, you will be responsible for managing the company's...

Associate IT Service Delivery Manager

4 months ago

Gaithersburg, United States designDATA Full time

Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational objectives, ensuring staff have the resources they need to thrive. Our services include 24/7 technical support, data center and cloud services, cybersecurity solutions, end-user training, and enterprise-level consulting. designDATA is a Microsoft Gold Certified, HP, VMware Enterprise, Cisco Premier Certified, Venture Tech Network, Symantec and Lenovo Partner.


The Associate IT Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.


ESSENTIAL FUNCTIONS:

Account Management

• Manage 8 to 10 client accounts with the support of a dedicated cross functional team

• Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals

• Motivate clients to adopt designDATA infrastructure and IT offerings

• Analyze clients’ environments and needs regularly to identify new sales opportunities

• Meet with clients regularly to ensure satisfaction with our services

• Establish and maintain key relationships with our clients

• Obtain, evaluate, and select quotes from vendors and partners to meet client needs

• Ensure both the company and clients adhere to contract terms

• Plan and organize daily activities related to operations and customer service

• Coordinate and manage client equipment acquisition and scheduled maintenance

• Act as the client's authorized representative as needed for other technology vendors


Customer Service

• Communicate and escalate issues as needed with the senior leadership team

• Act as the point of contact for client concerns and escalate issues appropriately

• Identify and promote opportunities to improve our processes and service delivery

• Schedule client maintenance periods and downtime with the client and designDATA

• Act as Incident Manager for issues affecting clients during regular business hours

• Participate in the On-Call Operations Manager rotation for after-hours incidents

• Client Documentation to enhance optimal service efficiency

• Client Health Management

• Client Retention and Contract Renewals to maintain MRR

• CBR process adherence and Improvements

• Client Meeting adherence and Improvements


Project Management

• Meet with internal subject matter experts and resource managers to plan and staff projects

• Keep clients informed, manage their expectations, and drive delivery of their dependencies

• Keep our leadership team informed of project status, including new risks and needs

• Manage project pipeline and assigned quota


QUALIFICATIONS:

• Bachelor’s degree preferably in information technology management or related field

• 3+ years of progressive IT experience

• IT management and/or supervisory experience desired but not required

• Proven track record managing a diverse technology group in a fast-paced and customer- focused team environment

• Current CompTIA Project+ or willing to obtain a Project Management certification within 9 months