Role: ServiceNow Architect (CTA and/or ServiceNow CSM)

Location: Auburn Hills, Michigan, United States

• ServiceNow Customer Service Management
• ServiceNow Certified Technical Architect
• ServiceNow CSM

CTA

Experience Required :

• ServiceNow Certified Technical Architect (CTA) and/or ServiceNow CSM (Customer Service Management) experience
• Integrations
• Experience on Customer Service Management (CSM) OR ServiceNow Certified Technical Architect
• Service Portal, CSM, Next UI Framework, Integration Hub
• Experience on Flow Designer, UI Builder, Virtual Agent, Service Catalog / Record Producer, Flow Designer​
• Experience on designing best fit solutions using ServiceNow capabilities.
• Experience in designing Integration architecture with ServiceNow.
• Experience in leveraging ServiceNow best practices in designing solutions.
• Good to have experience on ServiceNow Sourcing & Procurement, HRSD, CMDB, Hardware, Software Asset Management, Discovery, Service Mapping and event Management.
• Knowledge of ITIL processes
• Architect & design ServiceNow implementation
• Requirement gathering, provided solution for end to solution through ServiceNow applications.
• Helping development team to prepare design document, Development, Testing, Implementation
• To work with the process owner to define the roadmap for any given product and translate this into user stories
• Manage technical delivery including required documentation of cost-effective ServiceNow solutions, ability to create and Modify Workflows.
• Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.

Interested candidates please share me your updated resume to gopinath.j3@tcs.com