Current jobs related to Director of Workforce Management and Capacity Planning - Pierre - South Dakota Staffing
-
Director of Workforce Capacity Strategy
3 weeks ago
Pierre, United States Humana Inc Full timeA leading healthcare organization is seeking a Director of Workforce Capacity Planning in South Dakota. This role involves strategizing and executing workforce capacity across various healthcare services, ensuring alignment with business needs and financial targets. Candidates should have significant experience in workforce management and strong analytical...
-
Director of Workforce Capacity Strategy
1 week ago
Pierre, United States Humana Inc Full timeA leading healthcare organization is seeking a Director of Workforce Capacity Planning in South Dakota. This role involves strategizing and executing workforce capacity across various healthcare services, ensuring alignment with business needs and financial targets. Candidates should have significant experience in workforce management and strong analytical...
-
Head of Workforce Forecasting
4 weeks ago
Pierre, United States Datavant Full timeA health data exchange platform is seeking a Director of Workforce Management to lead strategic planning and execution in a multi-channel contact center. This role requires expertise in forecasting, capacity planning, and team leadership, focusing on optimizing resources and driving automation initiatives. The ideal candidate will bring over 10 years of...
-
Pierre, United States South Dakota Staffing Full timeOracle Cloud Infrastructure DirectorOracle Cloud Infrastructure (OCI) is looking for a visionary Director to lead innovation in data center capacity planning. In this high-impact role, you'll lead a team guiding strategy and capacity management in all OCI regions in the Infrastructure space. This role entails closely working with executive leadership, sales,...
-
Remote Forecasting
2 weeks ago
Pierre, United States Humana Inc Full timeA leading health services company is seeking a Workforce Management Professional 2 to enhance operational insights for staffing and resource allocation. The role involves developing accurate forecasts, collaborating with multiple teams, and providing data-driven insights to optimize performance. Ideal candidates have 3+ years of Workforce Management...
-
Capacity Assessment Team Leader
4 weeks ago
Pierre, United States South Dakota Staffing Full timeCapacity Assessment Team LeaderThe Capacity Assessment Team Leader is responsible for building and developing a team to implement processes and measurement systems relating to capacity, capacity assessment, and delivery readiness. The Team Leader leads the implementation and execution of this process with suppliers ensuring that there is a regular, thorough,...
-
Workforce Management Professional 1
3 weeks ago
Pierre, United States CenterWell Full timeBecome a part of our caring community and help us put health first The Workforce Management Professional 1 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource...
-
Remote Workforce Management Analyst
3 weeks ago
Pierre, United States CenterWell Full timeA leading healthcare provider is looking for a Workforce Management Professional 1 to enhance workforce decision-making through analytical insights. The position involves applications of predictive analysis and staffing assessments while working remotely. Candidates with less than 3 years of experience in Workforce Management and knowledge of WFM tools like...
-
Remote Workforce Management Analyst II
2 weeks ago
Pierre, United States Humana Inc Full timeA leading healthcare company is seeking a Workforce Management Professional 2 to apply advanced analysis to make workforce decisions. This role involves assessing staffing needs, understanding organizational strategies, and providing analytical insights. Candidates should have over 2 years of experience in workforce scheduling and proficiency in Microsoft...
-
Principal Demand Planning Manager
3 weeks ago
Pierre, United States South Dakota Staffing Full timeJob Opportunity At OracleDevelop, iterate, and maintain end to end long-range demand planning models at the customer, initiative, SKU, and geo level. The plan will allow the team to correctly predict product demand and provide supply chain with the appropriate information to meet the customer demand. Build demand plans based on strategic goals, business...
Director of Workforce Management and Capacity Planning
2 days ago
divh2Director Of Workforce Management, Forecast Planning Capacity/h2pDatavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U. S., enabling data to be secure, accessible and usable to inform better health decisions.
Datavant is trusted by the worlds leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, youre stepping onto a high-performing, values-driven team. Together, were rising to the challenge of tackling some of healthcares most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare./ppThe Director of Workforce Management, Forecast Planning Capacity will provide strategic leadership and long-term planning for all Payer WFM programs supporting multi-site, multi-channel and Global contact center operations.
This leader will own the end-to-end forecasting, capacity planning, scheduling strategy, and workforce technology ecosystem to ensure the organization can meet service, efficiency, and growth objectives. The Director will oversee a high-performing team of leaders, analysts, and system SMEs responsible for developing proactive staffing models, building scalable workforce processes, and operationalizing automated and dynamic plans across phone, digital, and outsourced channels. This role will partner closely with Operations, Finance, HR, Technology, Inventory Management, and senior leadership to align workforce strategies to business goals, emerging customer demand, and evolving contact center capabilities./ph3Strategic Leadership Workforce Planning/h3pDevelop the enterprise workforce management vision, strategy, and operating model for forecasting, staffing, capacity planning, scheduling, and intraday management across all channels. Create dynamic capacity models incorporating growth projections, seasonal and cyclical patterns, product roadmap changes, financial targets and personnel types for all retrieval methods.
Lead long-range forecasting development that leverages predictive analytics, advanced modeling, and scenario planning to support budget planning and operational readiness. Build dynamic staffing frameworks that respond to real-time volume trends and inventory shifts, enabling proactive decision-making and rapid load balancing./ph3Operational Excellence Technology Ownership/h3pOversee the governance, optimization, and roadmap of WFM technology systems, including forecasting engines, scheduling platforms, outbound dialers, and real-time management tools. Drive automation initiatives that reduce manual effort, streamline capacity workflows, and increase forecasting accuracy (e.g., machine learning-enabled models, automated campaign pacing, real-time dynamic intraday tools)./ph3Business Partnership Cross-Functional Alignment/h3pCollaborate with Operations and Inventory leaders to align staffing strategies to operational needs, inventory flows, and priority work drivers. Partner with Finance, Operations and HR to ensure workforce plans and staffing models align with budget expectations, headcount targets, and ROI frameworks.
Present workforce forecasts, business cases, and performance narratives to executive leadership, translating data into clear, actionable insights for decision-makers./ph3Team Leadership Development/h3pLead, mentor, and develop a team of managers, supervisors, analysts, and system administrators responsible for forecasting, planning, scheduling, intraday actions, and telephony operations. Establish performance standards, KPIs, and continuous improvement programs across the WFM organization. Create a culture of operational excellence, cross-training, and analytical rigor while ensuring succession planning and skill development across the team./ph3Performance Monitoring Continuous Improvement/h3pOversee enterprise reporting of forecast accuracy, staffing adherence, capacity utilization, dialer performance, and service delivery metrics. Identify gaps in performance, workflow inefficiencies, and control weaknesses while leading strategic initiatives to close those gaps.
Optimize vendor/BPO partner models, including capacity plans, performance SLAs, and volume allocation strategies./ph3Risk, Compliance Governance/h3pEnsure all outbound dialing activities and workforce processes comply with regulatory requirements, risk controls, and documented procedures. Partner with business stakeholders and risk teams to maintain accurate control inventories, workflows, and monitoring routines that support consistent internal and external control testing./ppWhat you will bring to the table:/ppBachelors degree in Business, Operations, Analytics, or related field (Masters preferred), or equivalent experience. 1012+ years of progressive Workforce Management experience, including forecasting, capacity planning, scheduling, and real-time management in a multi-channel contact center environment. 5+ years of leadership experience managing large, multi-layered WFM teams (managers, analysts, supervisors, administrators). Demonstrated expertise in Director-level strategic planning, including enterprise forecasting models, long-range capacity planning, budget alignment, and scenario modeling. Advanced analytical capability, including experience developing automated forecasting models, predictive analytics, or machine learning-supported planning tools.
Proven experience overseeing large-scale telephony and outbound dialing platforms (NICE/CXOne, RingCentral, Genesys, or equivalent), including campaign strategy and system performance optimization. Strong knowledge of WFM platforms, telephony routing systems, and dialer technologies, with a focus on automation and scalability. Exceptional business acumen, with the ability to translate data insights into strategic recommendations for senior executives. Strong understanding of complex inventory management and how inventory flows impact capacity demand, dialing strategy, and operational performance.
Advanced proficiency in SQL, analytics tools (PowerBI, Tableau), and Excel, with the ability to build and direct analytical frameworks.
Experience
working with outsourced contact centers, including staffing governance, productivity metrics, and performance management. Deep knowledge of call center KPIs, workforce optimization methods, and operational workflows. Outstanding communication abilities, with experience presenting to executives, leading cross-functional workstreams, and influencing strategic decisions./p/div
