Reverse Logistics Service Engineer

3 weeks ago

Dallas, Texas, United States Logistics Plus Inc. Full time

Reverse Logistics Engineer

Location: Dallas, TX

Company: Logistics Plus

About the Role

Logistics Plus is seeking a Senior Reverse Logistics Engineer to ensure that serviced client hardware products meet customer specifications and quality goals. This role requires a hands-on professional with experience in hardware manufacturing and a strong background in quality. The ideal candidate will have experience in a supervisory role, with the ability to monitor and hold Authorized Service Providers (ASPs) accountable to client standards, processes, and procedures.

Key Responsibilities

  • Guide service partners (ASPs) to ensure compliance with established guidelines, processes, and standards.
  • Troubleshoot technical and process issues to ensure smooth operations.
  • Oversee product repair and assembly processes, ensuring high-quality standards.
  • Execute on New Product Introduction (NPI) projects as required for product launches.
  • Collaborate with the Incoming Inspection team to establish and optimize inspection processes, including installing and troubleshooting testing equipment.
  • Conduct root cause analysis and apply data-driven methodologies to resolve process issues.
  • Review and improve processes, systems, and procedures to drive operational efficiency.
  • Work with internal and external teams to track product quality issues and implement necessary corrective actions.
  • Plan and execute Design of Experiments (DOE) to optimize production conditions.
  • Monitor station- and operator-level data to identify yield challenges and drive improvements.
  • Coordinate with device carriers to align on testing methodologies.
  • Conduct periodic Parts Quality Audits at vendor facilities.

Qualifications

  • Bachelor's degree in Industrial, Mechanical, or Electrical Engineering, or equivalent practical experience.
  • 5+ years of experience in manufacturing operations, process development, or reverse logistics.
  • Strong experience in third-party production quality and process management.
  • Familiarity with service operations environments, reverse logistics, or RMA processing.
  • Supervisory experience with a proven ability to enforce compliance and accountability among service partners.
  • Excellent troubleshooting, problem-solving, and data analysis skills.
  • Fluency in English is required.

If you are an experienced logistics professional with hands-on experience in hardware manufacturing and quality, and you excel in managing service providers and enforcing high standards, we encourage you to apply

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