ENG: Network Technician/Installer Supervisor

3 weeks ago

San Diego, United States GIGAKOM Full time

Position: Network Technician/Installer Supervisor

About Us: GigaKOM has been a leading provider of Enterprise-level IT services in California for over 18 years. We serve schools, local and state agencies, and businesses by partnering with top distributors to deliver cost-effective and efficient IT solutions. As we expand our client base and explore new markets, we seek individuals to join our Engineering team. If you are looking for a dynamic environment to grow and develop your career in technology integration, this is the opportunity for you. This role offers potential advancement into upper management, design, support, and training positions.

Location: San Diego, CA

Rate per hour: $26 - $29 per hour


 

Primary Responsibilities:

  1. Supervise a team of field technicians/installers.
  2. Lead and mentor onsite apprentices, assigning tasks and monitoring performance.
  3. Schedule and allocate resources for projects.
  4. Conduct workplace orientations, explain company policies, and manage onboarding activities for field technicians.
  5. Provide training for network technicians/installers.
  6. Perform physical network equipment installations and cabling at client sites, including switches, routers, firewalls, cameras, and cabling.


Secondary Responsibilities:

  1. Offer internal support for GigaKOM.

Job Qualifications:

  • Valid Driver's License with a clean record.
  • No criminal record.
  • Previous experience in people management.
  • Proficiency with basic hand tools.
  • Comfortable with ladder work.
  • Self-motivated and detail-oriented.
  • Preferred: Physical layer network troubleshooting skills.
  • Preferred: Experience in copper cable termination.
  • 3+ years of experience in low-voltage data cabling (copper and fiber).
  • 2+ years of experience in the installation of physical network devices.
  • Ability to lift 50 pounds repeatedly.

Skills:

  • Ability to follow precise instructions.
  • Effective coaching and staff training abilities.
  • Excellent communication skills.
  • Strong work ethic.
  • Punctuality and exceptional time management skills.
  • Professionalism and a positive attitude.
  • Strong organizational abilities.
  • Preferred: Proficiency in physical layer network troubleshooting.
  • Preferred: Experience in copper and fiber cable termination.

Communication Paths:

  • Reports directly to the Manager of Engineering Field Services.
  • Collaborates with Sales Engineers for intra-departmental assistance.
  • Provide inter-departmental support to Project Managers.

Performance Assessment Metrics:

  • Accuracy and timely completion of assigned tasks.
  • Timely and accurate reporting.
  • Timely closure of tickets/tasks.
  • Positive feedback from support organizations.
  • Positive feedback from within GigaKOM.

Benefit Conditions:

  • A waiting period may apply.
  • Eligibility for benefits is for full-time employees only.

Additional Information:

  • Job Type: Full-time
  • Applicants must have the legal right to work in the US without any visa(s). We are not sponsoring or utilizing any visa programs.
  • The primary work area will vary depending on the actual position, as GigaKOM covers the entire state of California.

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