Complex Deal Strategies

Complex Deal Strategies & Development (Elevate) ManagerServiceNow makes work, work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.The Strategic Customer Engagements (Elevate) team focuses on driving high-impact strategies that support ServiceNow's long-term revenue growth through larger and more complex transactions. The Complex Deal Strategies & Development team this role would be supporting works upstream from the sales cycleshaping and qualifying strategic opportunities, codifying repeatable pursuit motions, and aligning cross-functional teams to accelerate our largest deals.One of our key focus areas is a strategic enterprise AI customer program, aimed at identifying and scaling AI-led pursuit plays across our most strategic global customers.As a Complex Deal Strategies & Development (Elevate) Manager you will help operationalize and scale repeatable deal development motions. You will manage the intake, triage, and tracking of strategic pursuits, oversee execution cadence, and support the development of reusable tools, templates, and playbooks. This role offers high visibility and cross-functional collaboration across Sales, Industry, Value, Product, Engineering and Executive Customer Advocacy teams.This is an ideal opportunity for a high-performing sales-minded professional looking to apply strategic thinking, program rigor, and operational excellence to large deal development in a high-growth technology environment.Priorities & ResponsibilitiesOperationalize Strategic Pursuit MotionsLead intake, triage, and qualification and deal strategy of early-stage strategic large deal opportunities across priority accountsManage a portfolio of Enterprise AI-led pursuits, maintaining visibility into status, progression, and execution milestonesDrive alignment with Elevate leadership, Field Sales, Product, Engineering and other cross-functional teams to ensure readiness and next stepsBuild Scalable Infrastructure & PlaybooksDevelop and maintain standardized templates, tools, and frameworks to support programCapture and distill best practices from active engagements into reusable assets and playbooks for other deal development motionsContinuously refine internal processes to improve velocity, clarity, and execution quality across strategic motionsEnable Cross-Functional Collaboration & ReportingCollaborate with Executive Customer Advocate teams to prioritize co-innovation efforts with top-tier customersPartner with Product leaders to ensure use case feasibility and roadmap alignmentDeliver clear reporting and strategic insights through dashboards, summaries, and leadership briefingsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industryAMS East Coast preferred to align with EMEA GTM teams5-8 years of experience in strategy consulting, enterprise SaaS go-to-market, sales/sales operations, or strategic program management, ideally with exposure to software, corporate strategy, or business developmentBachelor's or master's degree in Business, Engineering, IT, or a related discipline.Strong business acumen and problem-solving skills; able to translate customer priorities into actionable commercial strategiesExceptional communication skillscapable of delivering concise executive summaries, slides, and stakeholder updatesProficient in Excel, PowerPoint, and common SaaS tools; experience with dashboards or reporting tools is a plusDemonstrated ability to manage cross-functional initiatives and influence stakeholders in fast-paced, matrixed environmentsHighly organized self-starter with strong time management, a growth mindset, and a collaborative, team-oriented approachCuriosity about AI and interest in shaping enterprise use casestechnical expertise not required but storytelling ability is valued. Your superpower is strategically connecting the dotsFor positions in this location, we offer a base pay of $153,900 - $269,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.