Branch Operations Coordinator Bilingual Spanish Newark Lincoln Park Branch

Branch Operations CoordinatorAre you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow.Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role you will:Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankersComplete operational activities while minimizing risks under established policiesPerform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organizationSupport the Branch manager in operational tasks and schedulingResolve issues related to daily operations of the teller line, under direction of regional banking managementSupport customers and employees in resolving or escalating concerns or complaintsReceive guidance from managers and exercise judgment within defined policies and proceduresProvide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactionsIdentify information and services to meet customers financial needsMotivate a diverse team to achieve full potential and meet established business objectivesRequired Qualifications:2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationBilingual speaking and listening proficiency in Spanish/EnglishDesired Qualifications:Ability to provide strong customer service while listening, eliciting information and comprehending customer issuesAbility to educate and connect customers to technology and share the value of mobile banking optionsAbility to interact with integrity and professionalism with customers and employeesAbility to identify potential fraud/risky accounts and take appropriate action to prevent lossCash handling experienceWell-organized, independent and able to prioritize in a fast-paced environmentAbility to exercise judgment, raise questions to management, and adhere to policy guidelinesRelevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruitingKnowledge and understanding of retail compliance controls, risk management, and loss preventionMotivate others to achieve full potential and meet established business objectivesJob Expectations:Ability to work a schedule that may include most SaturdaysThis position is not eligible for Visa sponsorshipMust take and pass required language assessmentPosting Location:1040 Broad St NEWARK, NJ 07102-2427Pay Range:$23.00 - $30.25Benefits:Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below:Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursementWe Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:Third-Party recordings are prohibited unless authorized by Wells Fargo.Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number:R-508749