Front Desk Supervisor
3 weeks ago
Front Office SupervisorAs a Front Office Supervisor at the Kimpton Overland Hotel, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.What You'll Be DoingGuest Services:Greet and welcome guests in a friendly and professional manner.Assist guests with check-in and check-out procedures.Handle guest complaints and concerns, ensuring prompt resolution.Coordinate with other hotel departments to fulfill guest requests and special arrangements.Staff Supervision:Train and supervise front desk agents and other front office staff in partnership with Front Office ManagerEnsure staff adheres to dress code and grooming standards.Address disciplinary issues as needed.Problem Resolution:Handle difficult or complex guest situations and escalate as necessary.Ensure guest privacy and security protocols are followed.Assist in implementation of effective strategies to minimize guest complaints.Training and Development:Provide ongoing training to front office staff on guest service standards and procedures.Foster a positive and collaborative work environment.Assist in the onboarding and training of new employees.What You BringHigh school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.Excellent communication and interpersonal skills.Strong problem-solving abilities.Knowledge of hotel management software and reservation systems.Ability to work flexible hours, including evenings, weekends, and holidays.BenefitsBenefits for Full Time employees may include:Health, Dental and Vision InsurancesDisability InsurancesSupplemental Life InsurancesIdentity Theft ProtectionFlexible Spending Accounts401(k) Retirement PlanPaid Time Off, Vacation and HolidaysEmployee Assistance ProgramAMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE*Benefits vary by locationPart-Time Benefits Also AvailableEEO/VET/DISABLED
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Front Desk Supervisor
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Atlanta, GA, United States KSL Resorts Full timePeregrine Hospitality is seeking a service-oriented leader to serve as the Front Office Supervisor for our new Buckhead Autograph Hotel with distinctive 201-room luxury lifestyle rooms. The position will be located onsite in Buckhead, Georgia leading our boutique hotel designed for discerning travelers who value artistically curated experiences. As a Front...
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Front Desk Supervisor
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Front Desk Supervisor
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Atlanta, GA, United States KSL Resorts Full timePeregrine Hospitality is seeking a service-oriented leader to serve as the Front Office Supervisor for our new Buckhead Autograph Hotel with distinctive 201-room luxury lifestyle rooms. The position will be located onsite in Buckhead, Georgia leading our boutique hotel designed for discerning travelers who value artistically curated experiences. As a Front...
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Front Desk Supervisor
1 day ago
Atlanta, GA, United States The Tess Autograph Collection Full timePeregrine Hospitality is seeking a service-oriented leader to serve as the Front Office Supervisor for our new Buckhead Autograph Hotel with distinctive 201-room luxury lifestyle rooms. The position will be located onsite in Buckhead, Georgia leading our boutique hotel designed for discerning travelers who value artistically curated experiences. As a Front...
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Atlanta, GA, United States The Tess Autograph Collection Full timePeregrine Hospitality is seeking a service-oriented leader to serve as the Front Office Supervisor for our new Buckhead Autograph Hotel with distinctive 201-room luxury lifestyle rooms. The position will be located onsite in Buckhead, Georgia leading our boutique hotel designed for discerning travelers who value artistically curated experiences. As a Front...
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Front Desk Supervisor
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Atlanta, GA, United States KSL Resorts Full timePeregrine Hospitality is seeking a service-oriented leader to serve as the Front Office Supervisor for our new Buckhead Autograph Hotel with distinctive 201-room luxury lifestyle rooms. The position will be located onsite in Buckhead, Georgia leading our boutique hotel designed for discerning travelers who value artistically curated experiences. As a Front...
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Front Desk Supervisor
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Atlanta, GA, United States KSL Resorts Full timePeregrine Hospitality is seeking a service-oriented leader to serve as the Front Office Supervisor for our new Buckhead Autograph Hotel with distinctive 201-room luxury lifestyle rooms. The position will be located onsite in Buckhead, Georgia leading our boutique hotel designed for discerning travelers who value artistically curated experiences. As a Front...
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