Senior Director of Operations

3 weeks ago

Lancaster, United States DSC Solutions Full time

Join our thriving facility services company and become a vital part of our dedicated team We are seeking an individual who can demonstrate a proven history of excellence in Facilities Services Operations. As a Senior Operations Manager, you will play a pivotal role in overseeing and coordinating a wide range of responsibilities, including work order fulfillment, project management, employee management, training, onboarding, safety protocols, subcontractor coordination, fleet management, and nurturing strong client relationships. This position is based at our headquarters in Leola, Pennsylvania, with travel required throughout the Northeast Markets. At our company, you'll have the opportunity to make a significant impact by utilizing your skills to deliver a top-notch, self-performing janitorial service experience.


Responsibilities

As a full-time Senior Operations Manager, you will be involved in every aspect of our janitorial services operations, from start to finish. Your responsibilities will encompass the planning, coordination, management, and oversight of all the resources necessary to successfully complete a variety of services, including:


  • Janitorial Services
  • Landscaping Maintenance, Irrigation & Enhancement Projects
  • Snow & Ice Removal Services
  • Parking Lot Sweeping & Porter Services
  • Pressure Washing & Environmental Cleanup


Your key objectives will revolve around ensuring the timely and safe completion of work orders and projects, all while maintaining profitability and adherence to the scope of work. You will be at the forefront of employee onboarding, training, coaching, and accountability. Demonstrating our company's core "Values" and the commitment to providing a "White Glove" or "First Class" service experience is a fundamental aspect of your role. Your operational goals and deliverables will align with our leadership strategy to support various customers, industry verticals, and services across existing markets.


Qualifications

To excel in this role, you should possess the following qualifications:


  • A minimum of 10 years of relevant industry experience, which may include experience in landscaping, snow removal, sweeping, and related fields.
  • A proven track record of managing at least $5 million of annualized revenue.
  • Strong communication and employee management skills.
  • The ability to travel as needed, work both independently and within a team, and adapt to various work environments.
  • Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
  • Possession of a valid US Driver's License.

If you're ready to take on a challenging and rewarding role in the janitorial services industry, this is your opportunity to shine. Join us and help us deliver exceptional service that makes a real difference for our valued customers.


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