Remote Customer Service Representative

Customer Service RepresentativeIn this remote Customer Service Representative position at Morley, you will be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not requiredWhat You'll Do:Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the likeUse your computer skills to research requests and accurately record the details of your calls/contactsManage assigned cases from beginning to end by researching and assisting customers until case resolutionOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeQuestions Before You Apply?Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).Skills for Success:Required Skills:Excellent written and verbal communication skillsAbility to navigate a computer and the webTyping skills (minimum 25 words per minute Click here to take a free typing test direct link to test: www.typingtest.com)Eligibility Requirements:High school diploma or equivalentThree or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)Available to work shifts within the call center's hours of operation:Monday through Saturday8 a.m. to 9 p.m. Eastern timeMust be able to stick to the schedule reliably, as some queues are time sensitiveRemote Work Requirements:Michigan residentHigh-speed internet access at home that you are able to connect to via Ethernet or landlineSecluded and distraction-free work environmentThe Remote Experience:Wondering what it's like to work for Morley from home? Check out this video (direct link to video) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.Why Join Our Morley Family:The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides your total compensation package.Health & Wellness Benefits:Medical and prescription coverage, including free annual physicalsDental and vision insurancePaid time offAssociate wellness program (earn a reward for getting your annual wellness checkup)Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits:401(k) with matchFlexible spending accountLife insuranceShort- and long-term disability insurance (company paid)Benefits to Make Your Life Easier:Teladoc: 24/7 online access to doctors24/7 nurse help deskPatient advocacy: Free 24/7 help with benefit questions and claims issuesFamily, financial and estate guidance (will) servicesAbout Morley:Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .Notices:Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify and your right to work.Click here to view Morley's CCPA Notice for applicants in California.Click here to view Morley's privacy policy.