NOC Communications Specialist
2 weeks ago
Job Description: As a NOC Communications Specialist, you will provide first-line network technical support outside regular business hours for enterprise network operations. This role requires strong technical skills combined with a customer-service mindset to assist end-users, monitor network systems, and ensure timely resolution of issues. You will work closely with internal teams, vendors, and service providers while maintaining independence and prioritizing tasks effectively. Key Responsibilities: Answer inbound calls regarding network issues from employees and vendors. Create and escalate ServiceNow tickets to engineers, tier-two staff, and third-party providers for quick resolution. Utilize network monitoring tools such as SolarWinds and SquaredUp to track network and hardware status. Respond to outages and system failures using established escalation processes. Perform first-line investigation and diagnosis of network incidents and log all details. Monitor ServiceNow ticket queues and Commonwealth email accounts for event messages. Act as the primary network contact outside regular business hours and issue network status updates. Follow IT Service Desk and Network Operator Knowledgebase procedures and recommend improvements. Assist network engineers with outstanding tasks and update operational documentation. Participate in disaster recovery activities and complete assigned tasks promptly. Required Skills, Experiences, Education, and Competencies: Excellent verbal and written communication skills with strong phone etiquette. Ability to support end-users with varying technical skill levels. Strong organizational skills and attention to detail. Ability to troubleshoot issues and escalate appropriately for resolution. Experience with incident management, call tracking, and ticketing systems (e.g., ServiceNow). Familiarity with network monitoring tools such as SolarWinds. Ability to follow established procedures and adapt to changes quickly. Preferred: 2+ years of experience in systems administration, help desk, or call center roles. The hourly range for roles of this nature are $30.00 to $50.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyberThink is an Equal Opportunity Employer.
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NOC Communication Specialist
2 weeks ago
Harrisburg, United States Crescens Full timeJob Title: NOC Communication Specialist Location: Harrisburg, P Duration: 6+ Months Notes: **** 2 shifts : 1 st shift & 3 rd Shift **** **** Full-time, 37.5 hour per week schedule: Wednesday through Sunday - 8:00am-4:30pm with an hour unpaid lunch On-site position at CTC. Candidates must be local to Harrisburg area. Description: Our has agencies that provide...
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NOC Communications Specialist
1 week ago
Harrisburg, United States NavitsPartners Full timeJob Title: NOC Communications Specialist Location: Harrisburg, PA Duration: 6 Months Contract Overview "Navitas Partners, LLC" is seeking a NOC Communications Specialist to provide after-hours and weekend Level 1 network support in a 24/7 environment. This role serves as the first point of contact for network issues, ensuring timely response, accurate...
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NOC Communication Specialist
2 weeks ago
Harrisburg, United States SR International Full timeReplies within 24 hours Commonwealth of PA - OA/ETSO - NOC Communication Specialist (Level 1 Support) * 2 shifts available: Please choose oneSaturday-Wednesday, 12:00am-8:30am (37.5 hours/Week) with an hour unpaid lunch Wednesday through Sunday - 8:00am-4:30pm (37.5 hours/Week) with an hour unpaid lunch Closing Date: 12/04/2025 OA/ETSO - NOC Communications...
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NOC Communication Specialist
2 weeks ago
Harrisburg, PA, United States Crescens Full timeJob Title: NOC Communication Specialist Location: Harrisburg, P Duration: 6+ Months Notes: **** 2 shifts : 1 st shift & 3 rd Shift **** **** Full-time, 37.5 hour per week schedule: Wednesday through Sunday - 8:00am-4:30pm with an hour unpaid lunch On-site position at CTC. Candidates must be local to Harrisburg area. Description: Our has...
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NOC Communication Specialist
1 week ago
Harrisburg, PA, United States Crescens Full timeJob Title: NOC Communication Specialist Location: Harrisburg, P Duration: 6+ Months Notes: **** 2 shifts : 1 st shift & 3 rd Shift **** **** Full-time, 37.5 hour per week schedule: Wednesday through Sunday - 8:00am-4:30pm with an hour unpaid lunch On-site position at CTC. Candidates must be local to Harrisburg area. Description: Our has...
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NOC Communication Specialist
2 weeks ago
Harrisburg, PA, United States Crescens Full timeJob Title: NOC Communication Specialist Location: Harrisburg, P Duration: 6+ Months Notes: **** 2 shifts : 1 st shift & 3 rd Shift **** **** Full-time, 37.5 hour per week schedule: Wednesday through Sunday - 8:00am-4:30pm with an hour unpaid lunch On-site position at CTC. Candidates must be local to Harrisburg area. Description: Our has...
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NOC Communication Specialist
1 week ago
Harrisburg, PA, United States Crescens Full timeJob Title: NOC Communication Specialist Location: Harrisburg, PA (Onsite) Duration: 6+ Months Notes: **** 2 shifts : 1 st shift & 3 rd Shift **** **** Full-time, 37.5 hour per week schedule - First Shift - Wednesday through Sunday - 8:00am-4:30pm with an hour unpaid lunch Full-time, 37.5 hour per week schedule - Third Shift - Saturday through...
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NOC Communication Specialist
7 days ago
Harrisburg, PA, United States Crescens Full timeJob Title: NOC Communication Specialist Location: Harrisburg, PA (Onsite) Duration: 6+ Months Notes: **** 2 shifts : 1 st shift & 3 rd Shift **** **** Full-time, 37.5 hour per week schedule - First Shift - Wednesday through Sunday - 8:00am-4:30pm with an hour unpaid lunch Full-time, 37.5 hour per week schedule - Third Shift - Saturday through...
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NOC Communication Specialist
1 week ago
Harrisburg, PA, United States Crescens Full timeJob Title: NOC Communication Specialist Location: Harrisburg, PA (Onsite) Duration: 6+ Months Notes: **** 2 shifts : 1 st shift & 3 rd Shift **** **** Full-time, 37.5 hour per week schedule - First Shift - Wednesday through Sunday - 8:00am-4:30pm with an hour unpaid lunch Full-time, 37.5 hour per week schedule - Third Shift - Saturday through...
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NOC Communications Specialist
7 days ago
Harrisburg, PA, United States cyberThink Full timeJob Description: As a NOC Communications Specialist, you will provide first-line network technical support outside regular business hours for enterprise network operations. This role requires strong technical skills combined with a customer-service mindset to assist end-users, monitor network systems, and ensure timely resolution of issues. You will work...
