Logistics and Operations Coordinator | Onsite

1 month ago


Eden Prairie, United States Dahl Consulting Full time

Duration: Contract-to-Hire

Pay: 22/hr

Location: Onsite in Eden Prairie, MN


The duties and responsibilities of this position consists of, but are not limited to, the following:

  • With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs):
  • Providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
  • Monitor task boards and assigned email accounts to respond to customer and carrier requests
  • Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
  • Follow through on customer or carrier requests to ensure satisfaction.
  • Escalate questions or requests when necessary
  • Validate and ensure the accuracy of load data in systems according to CHR and customer standards
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements


QUALIFICATIONS

  • Required: High school diploma or GED Previous customer service experience
  • Preferred: Bachelor’s degree from an accredited college or university
  • Basic Proficiency in Microsoft Office Suite of programs
  • Previous customer service experience in a call center or similar environment
  • Demonstrated communication, prioritization, and time management skills
  • Prior work experience that required attention to detail and accuracy
  • Values a diverse and inclusive work environment



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