Relationship Banker

Relationship BankerThe Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and through service with community organizations.The salary range for this position is $17.00/Hr. - $29.75/Hr. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.Key Accountabilities:Consults with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client's financial objectives.Cross sells products and services and refers to business product partners to ensure client needs are met.Maintains contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.)Key Competencies for Position:Communication - applies active listening skills and skillful use of questions to understand the clients situation, needs, and desired outcome(s); adapts communication style and approach to accommodate individual needs and preferences.Collaboration - seeks, develops, and maintains trusted relationships with others to achieve business goals/objectives; shares knowledge, information, ideas, and suggestions to accomplish mutual goals.Key Measures of Success/Key Deliverables:Executes strategies to improve client retention including cross-selling products and services, proactive personalized outreach, effective resolution of servicing issues, monitor and seek client feedback, etc.Contributes to the banking centers financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment.Acquires new Community Bank relationships through cultivating a strong referral network and outreach efforts.Position Levels:There are two levels of Relationship Banker, depending on banking experience including client service, deposit, and lending experience. Bankers must demonstrate completion of required training programs, licensing or specialized training, and acceptable performance to goals to be considered for further advancement. Licensing or registrations must be maintained current and in good standing in accordance with program guidelines. Positions may be based at a specific banking center or be a "Market" position that supports all banking centers in a defined market.Relationship Banker:Demonstrates ability to handle all transactions, servicing needs and inquiries upon completion of required training.Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles.Qualifications and Education Requirements:High School diploma or GED EquivalentMinimum one year relationship-based client consultation and/or consultative sales experience (banking industry a plus)Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.