Multi-Site Services Manager

3 weeks ago

San Francisco, United States ISS Facility Services - North America Full time

You have passion for what you do. You like working as a team and be part of a family. It’s not work when you love what you do. Come join us as a Multi-Site Services Manager and see where your career will take you


The Multi-Site Services Manager will work in line with the client and ISS Facility Services values to drive the vision and create a seamless service for all employees and guests visiting the facilities. The Multi-Site Services Manager should be comfortable using a multitude of customer service skills to meet the wide and varied requirements of the role and will always act as an ambassador of the client’s brand. Reporting to the Key Account Manager, the Multi-Site Services Manager will be responsible for leading a team of ISS staff working at various client sites to deliver an excellent work experience. The Multi-Site Services Manager reports to a Key Account Manager (or higher) and is exempt from overtime. Evaluate and verify employee performance through the review of completed work assignments and work techniques.


Success Criteria:

  • and streamlined working relationship with account key stakeholders to ensure service excellence always
  • multi-tasking skills being able to manage multiple situations in a calm, professional manner
  • operational knowledge of the facilities/sites to provide or guide swift resolution to any challenges experienced by employees or guests
  • personal awareness of all site and team procedures, embracing and implementing new procedures swiftly
  • and carry out projects and organizational goals, policies, and procedures
  • and supervise project work and completion
  • cost centers for sites and projects
  • records prepare reports and compose correspondence relative to the work
  • side by side with operational ISS partners to ensure customer satisfaction
  • and evaluate new employees
  • employees follow all rules and policies set forth by the customer
  • activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees
  • staff development and training needs and ensures that training is obtained
  • proper labor relations and conditions of employment are maintained

Requirements:

  • least 5 years of operating within a Customer Service environment providing guests hosting and/or concierge/reception services to the highest standard
  • least 3 years of previous management experience
  • interfacing with all levels throughout a corporate organization
  • to communicate with all levels within a client’s management structure
  • to command credibility and ability to influence
  • financial acumen
  • literate including MS Office proficiency
  • a valid driver’s license
  • strong skills in Communication, Decision-making, Leadership, and Problem-solving
  • time management skills, customer service skills, and independently motivated
  • to train and supervise a group of employees
  • to work in a demanding, fast-paced, high-volume environment

Desired Skills:

  • ability to converse with peers and executives in a genuine, professional, and confident manner
  • verbal communication skills
  • interpersonal skills
  • to keep calm under pressure
  • to balance conflicting demands
  • commitment to and knowledge of the organization and its work
  • to make people feel at ease
  • to strive for excellence even at busy times
  • to work under own initiative, polished presentation & Innovative and creative approach


As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.


ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $90k - $100k. Final compensation will be determined based on experience and skills, and may vary from the range listed above.

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