Customer Success Partner

2 weeks ago

Denver, United States Persistent Systems Full time

About Persistent:


We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.


Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $291.71M revenue in Q2FY24, delivering 14.1% Y-o-Y growth. Our 22,800+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We’re also pleased to share that Persistent won the 2023 Golden Peacock Award for Excellence in Corporate Governance within the IT sector. Acknowledging our cloud expertise, we were named a Challenger in the 2023 Gartner® Magic Quadrant™ for Public Cloud IT Transformation Services. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.


About Position:


Role: Customer Success Partner

Location: Denver, CO

Experience: 12+ years

Job Type: Full Time


About the position:


This role is for you if:

  • Proven work experience as a Customer Success Manager or similar role
  • Exceptional ability to communicate and foster positive business relationships
  • Ability to interact, converse and ideate with CTOs, CEOs, VPs and IT Directors
  • Accountability and personal organization are essential
  • Solid understanding of software engineering processes
  • Experience in managing a diverse group according to company standards


Key Responsibilities include

  • Responsible for building and developing long-term relationships with DaVita, connecting with key business executives and stakeholders.
  • Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
  • Operate as the lead point of contact for any and all matters specific to DaVita
  • Ensure the timely and successful delivery of Persistent solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Grow DaVita business for Persistent across Technology Services. Identify and grow opportunities within existing accounts and collaborate with Sales specialists and cross functional teams for up-sell and cross-sell Persistent services
  • Responsible for contract renewals, customer engagement and high customer satisfaction
  • Keeping a close track on clients' business strategies/feedback, market trend, competitive landscape and operating methods for constants business improvement.
  • Expertise in dealing with variety of sales situations & acquire clients on "value based selling".


Benefits:

  • salary and benefits package
  • focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
  • to work with cutting-edge technologies
  • engagement initiatives such as project parties, flexible work hours, and Long Service awards
  • health check-ups
  • coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents


Our company fosters a values-driven and people-centric work environment that enables our employees to:


Unlock global opportunities to work and learn with the industry’s best

Accelerate growth, both professionally and personally

Impact the world in powerful, positive ways, using the latest technologies

Enjoy collaborative innovation, with diversity and work-life wellbeing at the core


Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

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