Lead Customer Service Representative

2 weeks ago

Hutchinson, United States CorTrust Bank Full time
CORTRUST BANK
The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.

CorTrust Bank is seeking a full-time Lead Customer Service Representative at our Hutchinson branch

It's more than just a job When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like a 401k, Employee Stock Ownership Plan, insurance, paid time off, service awards, community service opportunities, and a stable work environment.

Summary: The Lead Customer Service Representative directly supports our customers and branch operations by leading a team of customer service representatives, engaging with customers, processing teller transactions, and performing administrative and reporting duties.

Key areas of responsibility:

Customer service & leadership:
  • Respond professionally and courteously to general, specialized, and escalated customer situations, complaints, and requests.
  • Ask questions and use enhanced product knowledge to recognize client needs, recommend products and services, and make referrals to our business partners when possible.
  • Lead, train, and schedule Customer Service Representative team members to uphold branch compliance, operations, and customer service standards.

Transactions & cash handling:
  • Accurately complete basic and complex teller transactions such as CD redemption, international wire transfers, credit card cash advances, and more.
  • Oversee customer identification procedures to ensure accuracy and compliance with name and signer changes, customer debit card management, and additional customer maintenance functions.
  • Open new personal, business, and specialized (trust, estate, and commercial) deposit accounts, using enhanced knowledge of Bank products and services to help customers choose the best account to fit their needs.
  • Oversee branch cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), monitoring cash levels, balancing the branch vault, maintaining branch balancing records, and processing buy/sell orders with the Fed.
  • Process write-off accounts and manage adverse action notices.

Administrative & internal controls:
  • Lead staff in adherence to all CorTrust policies, procedures, and federal banking regulations, and complete all required security and regulatory training in a timely manner.
  • Complete monthly internal control checklist and oversee the completion, delegation, and retention of branch procedures and documents.
  • Maintain branch equipment, supplies, and process accounts payable transactions unless otherwise delegated.
  • Manage physical branch security by updating keys, fobs, alarms, and updating call lists.
  • Other duties as assigned.

Key competencies:

The ideal candidate for Lead Customer Service Representative possesses a combination of education and experience to be able to perform key areas of responsibility for this position with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, problem solve and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect and be willing to invest in the ongoing mentorship of a team. Knowledge of Federal banking regulations and industry workflow is required. Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations.

CorTrust is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Learn More

  • Lead Customer Service Representative

    1 week ago

    Hutchinson, United States CorTrust Bank Full time

    CORTRUST BANKThe mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.CorTrust Bank is seeking a full-time Lead Customer Service Representative at our Hutchinson branch!It's more than just a job! When...

  • Customer Service Representative

    2 weeks ago

    Hutchinson, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at Store 1257 located at 1318 E 4th Ave Hutchinson, KS 67501.The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player...

  • Customer Service Representative

    1 week ago

    Hutchinson, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at Store 1257 located at 1318 E 4th Ave Hutchinson, KS 67501.The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player...

  • Customer Service Representative

    3 weeks ago

    Hutchinson, Minnesota, United States Public Storage Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:* Provide...

  • Customer Service Team Lead

    3 weeks ago

    Hutchinson, Minnesota, United States CorTrust Bank Full time

    Job SummaryWe are seeking an experienced Customer Service Team Lead to join our team at CorTrust Bank. The ideal candidate will have a strong background in customer service and leadership, with the ability to manage a team of customer service representatives.The salary for this position is approximately $45,000 - $60,000 per year, depending on experience.Key...

  • Customer Service Representative

    3 weeks ago

    Hutchinson, Minnesota, United States Domino's Franchise Full time

    Job Description:As a Customer Service Representative for Domino's Franchise, you will be responsible for taking orders over the phone and in store, helping customers with transactions, and providing excellent customer service.Qualifications:No qualifications are necessary, as all training is provided.Important Information:All customer information will be...

  • Customer Service Representative

    6 days ago

    Hutchinson, Kansas, United States Wal-Mart Stores , Inc. Full time

    As a customer service representative at Wal-Mart Stores, Inc., you play a vital role in creating a positive shopping experience for our customers. Located in Hutchinson, KS, this position offers a competitive hourly wage of $14.00 to $26.00, with opportunities for annual or quarterly performance incentives. Your primary responsibilities will include greeting...

  • Customer Service Representative

    18 hours ago

    Hutchinson, Kansas, United States Verizon Full time

    Are you a motivated individual looking for a challenging and rewarding career in sales? As a Retail Career Opportunities representative with Verizon, you will have the chance to develop your skills and build a successful career in the telecommunications industry. With a competitive salary range of $49,000 to $59,000 a year and opportunities for advancement,...

  • Customer Service Representative

    6 days ago

    Hutchinson, Kansas, United States Carvana Full time

    About the JobThe ideal candidate will have at least 2 years of customer-facing experience and possess excellent communication skills. You will work closely with our internal teams to ensure seamless delivery experiences for our customers. If you're passionate about delivering memorable experiences and representing our dynamic brand, we encourage you to...

  • Customer Service Representative

    7 days ago

    Hutchinson, Kansas, United States Dollar Tree Full time

    Job Summary:Dollar Tree is seeking a skilled and energetic Sales Floor Associate to join our team. As a Sales Floor Associate, you will be responsible for providing excellent customer service, operating cash registers, and maintaining store appearance. This is a great opportunity to build a successful career in retail and develop valuable skills in customer...

  • Customer Service Representative

    3 weeks ago

    Hutchinson, Kansas, United States Walmart Full time

    **About the Role:**We are seeking a highly motivated and customer-focused individual to join our team as a Fuel Station Associate at Walmart.**Job Summary:**The primary responsibility of this role is to provide exceptional customer service, support fuel station operations, and maintain a clean and safe working environment.**Key Responsibilities:**Provide...

  • Customer Service Associate

    1 week ago

    Hutchinson, Kansas, United States QCHI Full time

    About the RoleWe are looking for a customer-focused individual to fill the position of Customer Service Associate. As a representative of QCHI, you will play a crucial role in providing exceptional service to our customers.

  • Sales and Customer Service Representative

    6 days ago

    Hutchinson, Kansas, United States Walmart Full time

    At Walmart, you'll be part of the General Merchandise team where you'll play a key role in delivering exceptional customer service. As a Sales Associate, your primary responsibility will be to ensure that customers have an outstanding shopping experience on our sales floor. You'll be working closely with other team members to review customer orders, locate...

  • Customer Service Ambassador

    3 weeks ago

    Hutchinson, Kansas, United States Dillons Food Stores Full time

    About the RoleWe are seeking a skilled Customer Service Ambassador to join our team at Dillons Food Stores. As a key representative of our brand, you will play a vital role in ensuring that every customer who enters and exits our stores receives exceptional service.Key Responsibilities:Act as a visible deterrent to potential shoplifters by acknowledging all...

  • Customer Service Representative

    19 hours ago

    Hutchinson, Minnesota, United States Buffalo Wild Wings, Inc. Full time

    Company OverviewBuffalo Wild Wings, Inc. is a leading fast-casual restaurant chain that prides itself on providing an exceptional dining experience for its guests. As a Hospitality Team Member at Buffalo Wild Wings, you will be part of a dynamic team dedicated to delivering legendary experiences.

  • Customer Service Representative

    2 weeks ago

    Hutchinson, United States Kim Kotzer - State Farm Agent Full time

    Benefits:Simple IRABonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Kim Kotzer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a...

  • Customer Service Representative

    1 week ago

    Hutchinson, United States Kim Kotzer - State Farm Agent Full time

    Benefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Kim Kotzer - State Farm Agent, you will generate the kind of...

  • Member Services Representative

    3 weeks ago

    Hutchinson, United States Genesis Health Clubs Full time

    Benefits: 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Responsible for all account receivable operations to ensure financial growth and success of the company. Maintains and assists members and potential members with financial questions. Assures outstanding customer service and member...

  • Member Services Representative

    2 weeks ago

    Hutchinson, United States Genesis Health Clubs Full time

    Benefits:401(k)401(k) matchingDental insuranceHealth insuranceVision insurance Responsible for all account receivable operations to ensure financial growth and success of the company. Maintains and assists members and potential members with financial questions. Assures outstanding customer service and member retention.          Essential Duties:Data...

  • Customer Service Representative

    2 weeks ago

    South Hutchinson, United States Kansasanswers Full time

    AnswerLink of Kansas107 W 1st Ave, Hutchinson, KS 67501 Objective Handle inbound phone calls from customers to act as a liaison between our AnswerLink clients and our Clients Customers. Responsibilities Effectively manage incoming call volume Identify and assess customers needs to achieve satisfaction Provide accurate, valid and complete information Follow...