Paratransit Dispatcher

Paratransit DispatcherTransdev in Portland, OR is hiring a Paratransit Dispatcher to work on the TriMet LIFT contract. The Paratransit Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer:Competitive compensation package of minimum $23.50 per hour Maximum $28.57 per hourBenefits include: Vacation: minimum of two (2) weeks; Sick days: 5 days; Holidays: 12 days; 8 standard and 4 floating; Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy.Key Responsibilities:Service Monitoring & Dispatch CoordinationCrisis & Incident ManagementCommunication & Professional ConductOperational DutiesDispatch Decision-Making & EscalationQualifications:Required: High school diploma or GED; Minimum two (2) years of experience in paratransit dispatching, transit operations, emergency communications, or a related high-volume, fast-paced operations environment; Ability to manage multiple priorities, make sound decisions, and maintain composure during high-pressure situations; Strong verbal communication skills for radio and telephone interactions; Ability to provide empathetic, service-oriented support to Operators and passengers; Proficiency in incident documentation, log keeping, and accurate data entry; Demonstrated ability to work collaboratively with peers, supervisors, and field personnel; Subject to a DOT drug testing and physical if applicable.Preferred: Experience using Trapeze, VISION, Lytx, or comparable transportation/dispatch technology systems; Prior training or certification in emergency communications, transit operations, or incident response; Strong analytical skills related to service monitoring, schedule adherence, and operational problem-solving.Strongly Preferred: College coursework or an associate degree in transportation, communications, public safety, or a related field; Experience coordinating responses during safety events, service disruptions, or passenger emergencies.Work Environment & Physical Demands:Primarily office-based in a fast-paced, 24/7/365 communications environment with multiple monitors, active radio and phone lines, and other dispatchers working simultaneously.Requires the ability to maintain focus amid multiple conversations, alarms, and distractions.Frequent sitting and handling of communications equipment, with occasional lifting up to 20 lbs.Must be able to work any assigned shift with notice, including early mornings, nights, weekends, and holidays, and maintain regular attendance.Some shifts require working independently with limited supervision while balancing competing priorities.Behavioral Expectations:Maintain professionalism and composure during emergencies and service disruptions, demonstrate respect for diverse passengers and employees, and uphold company standards for ethics, safety, confidentiality, and conduct.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen.About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com.