BDC Service Representative
3 days ago
- Customer Engagement: Respond promptly to customer inquiries via phone, email, and online chat, providing detailed information on service offerings and scheduling.
- Appointment Scheduling: Coordinate service appointments, optimize schedules, and confirm bookings to ensure a smooth flow of operations in the service department.
- Follow-Up Communication: Conduct follow-up calls or messages to remind customers of upcoming appointments or maintenance recommendations.
- Database Management: Update customer information and service history in the CRM (Customer Relationship Management) system.
- Promotional Outreach: Inform customers of ongoing promotions, service packages, and loyalty programs that may benefit them.
- Service Coordination: Act as a liaison between the customer and the service team, ensuring that any specific customer needs are communicated effectively.
- Customer Satisfaction: Assist with resolving customer complaints and escalating issues to management when necessary to ensure a high level of satisfaction.
Requirements
- Communication Skills: Excellent verbal and written communication skills.
- Customer Service Experience: Previous experience in customer service or a related field, preferably in the automotive industry.
- Technical Proficiency: Familiarity with CRM software and scheduling systems.
- Organizational Skills: Ability to manage multiple tasks efficiently and prioritize effectively.
- Problem-Solving: Ability to address and resolve customer concerns with patience and professionalism.
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