Sales Associate

3 weeks ago

Ridgeland, United States Soma Full time

Retail Sales AssociateWe are customer obsessed, innovative, and have the best culture in retail. Join our team today Position objective: The sales associate is responsible for supporting management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability.Functional ResponsibilitiesDrive for resultsMeets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.Maintains knowledge of current sales and promotions; maintains pricing and visual standards.Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by management.Participates in visual directives including monthly store sets and zone maintenance.Customer experienceModels and promotes the most amazing personal service (maps) principles and standards, offering a cohesive omni channel experience.Ensures prompt resolution of customer concerns.Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.Signs up clients for reward program.Builds and maintains a solid customer following through clienteling and wardrobing.Knows current product fit and style assortment offerings in store and on line.Maintains consistent client communication through utilization of customer book.Operational excellenceSupports replenishment activities that keep the store full and abundant.Assists with locate fulfillment.Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.Assist with boutique cleanliness and organization.Teamwork and growthPromotes an inclusive, collaborative approach to problem solving.Seeks personal developmental opportunities and readily solicits feedback.QualificationsRetail or sales experience preferredMust be 16 years of age or olderExcellent communication skillsExcellent customer service skillsAble to learn or adapt to technology provided by the companyStrong organizational skills and ability to multi-task in a fast-paced environmentAble to communicate with customers, associates, and managementRegular attendance is essential to this position to ensure adequate coverage to meet company objectives.Ability to work a flexible work schedule, including nights, weekends, and holidays is required.Physical RequirementsConstant walking/standing- 67-100% of 8-hour shiftOccasional lifting up to 50 lbs.- 1-33% of 8-hour shiftFrequent climbing- 34%-66% of 8-hour shift

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